Package com.novomind.ecom.api.imail.routing.event

Interface AgentResubmittedTicketRoutedEvent

All Superinterfaces:

AgentMessageInfo, Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider, TicketRoutedEvent, TicketStateChangedEvent, UserProvider, UserTicketEvent, UserTicketRoutedEvent

public interface AgentResubmittedTicketRoutedEvent
extends UserTicketRoutedEvent

This event is triggered when a ticket has been routed to an agent due to a previous resubmit operation that has been triggered by the agent itself and has exceeded its due date.

Since:

11.22

Method Summary

Modifier and Type	Method	Description
default User	getUser()	Returns the user

Methods inherited from interface com.novomind.ecom.api.imail.model.AgentMessageInfo

getAgentMessage

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent

getAgent, getTicketState

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Method Detail

getUser

default User getUser()

Description copied from interface: UserProvider

Returns the user

Specified by:

getUser in interface UserProvider

Returns:

the user object