Interface AgentResubmittedTicketRoutedEvent
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- All Superinterfaces:
AgentMessageInfo
,Event
,IncomingMessageInfo
,MessageInfo
,TicketEvent
,TicketProvider
,TicketRoutedEvent
,TicketStateChangedEvent
,UserProvider
,UserTicketEvent
,UserTicketRoutedEvent
public interface AgentResubmittedTicketRoutedEvent extends UserTicketRoutedEvent
This event is triggered when a ticket has been routed to an agent due to a previous resubmit operation that has been triggered by the agent itself and has exceeded its due date.
- Since:
- 11.22
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Method Summary
All Methods Instance Methods Default Methods Modifier and Type Method Description default User
getUser()
Returns the user-
Methods inherited from interface com.novomind.ecom.api.imail.model.AgentMessageInfo
getAgentMessage
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Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
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Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
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Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
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Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
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Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent
getAgent, getTicketState
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Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState
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Method Detail
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getUser
default User getUser()
Description copied from interface:UserProvider
Returns the user- Specified by:
getUser
in interfaceUserProvider
- Returns:
- the user object
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