Interface AgentMessageSelectedEvent
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- All Superinterfaces:
AgentMessageInfo,AgentMessageSelectionChangedEvent,Event,IncomingMessageInfo,MessageInfo,OptionalCategoryProvider,OptionalTenantProvider,TicketEvent,TicketProvider,UserProvider,UserTicketEvent
public interface AgentMessageSelectedEvent extends AgentMessageSelectionChangedEvent
This event is triggered when a message has been selected by an agent in the agent's personal inbox folder of the novomind iAGENT Desk. The event also indicates the beginning or continuation of the working time on the ticket related to the message.
- Since:
- 12.17
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Method Summary
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Methods inherited from interface com.novomind.ecom.api.imail.model.AgentMessageInfo
getAgentMessage
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Methods inherited from interface com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionChangedEvent
isClearanceAuthorization
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Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
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Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
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Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider
getCategory
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.OptionalTenantProvider
getTenant
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Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser
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