Package com.novomind.ecom.api.imail.agent.frontend.event

Interface AgentMessageSelectedEvent

All Superinterfaces:

AgentMessageInfo, AgentMessageSelectionChangedEvent, Event, IncomingMessageInfo, MessageInfo, OptionalCategoryProvider, OptionalTenantProvider, TicketEvent, TicketProvider, UserProvider, UserTicketEvent

public interface AgentMessageSelectedEvent
extends AgentMessageSelectionChangedEvent

This event is triggered when a message has been selected by an agent in the agent's personal inbox folder of the novomind iAGENT Desk. The event also indicates the beginning or continuation of the working time on the ticket related to the message.

Since:

12.17

Method Summary

Methods inherited from interface com.novomind.ecom.api.imail.model.AgentMessageInfo

getAgentMessage

Methods inherited from interface com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionChangedEvent

isClearanceAuthorization

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider

getCategory

Methods inherited from interface com.novomind.ecom.api.iagent.provider.OptionalTenantProvider

getTenant

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser