Interface AgentMessageSelectionChangedEvent
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- All Superinterfaces:
AgentMessageInfo,Event,IncomingMessageInfo,MessageInfo,OptionalCategoryProvider,OptionalTenantProvider,TicketEvent,TicketProvider,UserProvider,UserTicketEvent
- All Known Subinterfaces:
AgentMessageDeselectedEvent,AgentMessageSelectedEvent
public interface AgentMessageSelectionChangedEvent extends UserTicketEvent, AgentMessageInfo, OptionalCategoryProvider, OptionalTenantProvider
This event is triggered when a message has been selected or deselected by an agent in the agent's personal inbox folder of the novomind iAGENT Desk. The
AgentMessageSelectionChangedEventalso provides the optionalCategoryandTenantof theTicketrelated to the message before the event is triggered.- Since:
- 12.17
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Method Summary
All Methods Instance Methods Abstract Methods Modifier and Type Method Description booleanisClearanceAuthorization()Indicates whether the message has been selected or deselected for clearance authorization.-
Methods inherited from interface com.novomind.ecom.api.imail.model.AgentMessageInfo
getAgentMessage
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Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
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Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
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Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider
getCategory
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.OptionalTenantProvider
getTenant
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Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser
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