Interface AgentMessageSelectionChangedEvent
- All Superinterfaces:
AgentMessageInfo
,Event
,IncomingMessageInfo
,MessageInfo
,OptionalCategoryProvider
,OptionalTenantProvider
,TicketEvent
,TicketProvider
,UserProvider
,UserTicketEvent
- All Known Subinterfaces:
AgentMessageDeselectedEvent
,AgentMessageSelectedEvent
public interface AgentMessageSelectionChangedEvent
extends UserTicketEvent, AgentMessageInfo, OptionalCategoryProvider, OptionalTenantProvider
This event is triggered when a message has been selected or deselected
by an agent in the agent's personal inbox folder of the novomind iAGENT Desk.
The AgentMessageSelectionChangedEvent
also provides the optional
Category
and Tenant
of the Ticket
related to the
message before the event is triggered.
- Since:
- 12.17
-
Method Summary
Modifier and TypeMethodDescriptionboolean
Indicates whether the message has been selected or deselected for clearance authorization.Methods inherited from interface com.novomind.ecom.api.imail.model.AgentMessageInfo
getAgentMessage
Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
Methods inherited from interface com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider
getCategory
Methods inherited from interface com.novomind.ecom.api.iagent.provider.OptionalTenantProvider
getTenant
Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser
-
Method Details
-
isClearanceAuthorization
boolean isClearanceAuthorization()Indicates whether the message has been selected or deselected for clearance authorization.- Returns:
- true if the message has been selected or deselected for clearance authorization, otherwise false
- Since:
- 12.17
-