Package com.novomind.ecom.api.imail.agent.frontend.event

Interface AgentMessageDeselectedEvent

All Superinterfaces:

AgentMessageInfo, AgentMessageSelectionChangedEvent, Event, IncomingMessageInfo, MessageInfo, OptionalCategoryProvider, OptionalTenantProvider, TicketEvent, TicketProvider, UserProvider, UserTicketEvent

public interface AgentMessageDeselectedEvent
extends AgentMessageSelectionChangedEvent

This event is triggered when a message in the agent's personal inbox folder of the novomind iAGENT Desk has been deselected by an agent. The event occurs when a previously selected message is no longer selected by the agent and therefore the agent's working time on the ticket related to the message has been interrupted or ended. The event also is triggered when a previously selected message is no longer focused because the agent has switched to another folder or a quick case. If the agent recategorizes a previously selected message and keeps the message in the personal inbox then the event will also be triggered for the previous category and tenant followed by an AgentMessageSelectedEvent for the same message with the new category and tenant.

Since:

12.17

Method Summary

Modifier and Type	Method	Description
java.util.Date	getSelectionDate()	Returns the Date when the message had been selected previously.
java.time.Duration	getWorkTimeDuration()	Returns the Duration of work time.

Methods inherited from interface com.novomind.ecom.api.imail.model.AgentMessageInfo

getAgentMessage

Methods inherited from interface com.novomind.ecom.api.imail.agent.frontend.event.AgentMessageSelectionChangedEvent

isClearanceAuthorization

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.iagent.provider.OptionalCategoryProvider

getCategory

Methods inherited from interface com.novomind.ecom.api.iagent.provider.OptionalTenantProvider

getTenant

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser

Method Detail

getSelectionDate

java.util.Date getSelectionDate()

Returns the Date when the message had been selected previously.

Returns:

the Date when the message had been selected previously

Since:

12.17

getWorkTimeDuration

java.time.Duration getWorkTimeDuration()

Returns the Duration of work time. The work time is adjusted and reduced by any inactive time periods like breaks or mode switches to chat mode.

Returns:

the Duration the adjusted work time elapsed since the selection of the message

Since:

12.17