Interface IncomingMessageAnalyzerInput

    • Method Detail

      • getTicketStorage

        IntermediateStorage getTicketStorage()
        Returns the storage of the ticket to be created for the IncomingMessage. The data contained in the storage will be stored automatically when the ticket has been created successfully. Please note that all data contained in the storage will be discarded if the message processing is aborted or cancelled due to any other Apps or by decision of the knowledge base.
        Returns:
        the IntermediateStorage to store any data associated with the ticket
        Since:
        11.15
      • getIncomingBindings

        IncomingBindings getIncomingBindings()
        Returns the IncomingBindings object, which may be used to pass any transient data to other Apps or to the knowledge base. These Bindings have already been passed to all implemnetors of the preceding extension point IncomingMessageReceivedEventListener. Please note that other Apps may read or write to the same IncomingBindings object to share the contained data between each other.
        In the knowledge base you may access a key-value-pair of the Binding within action code by using the "get" function, e.g.: String value = get("myKey");
        Returns:
        the IncomingBindings object to share transient data between other Apps and the knowledge base.
        Since:
        11.15
        See Also:
        IncomingMessageReceivedEventListener