Package com.novomind.ecom.api.iagent.routing.event

Interface ChatRecategorizedEvent

All Superinterfaces:

ChatEvent, ChatProvider, Event

All Known Subinterfaces:

AgentChatRecategorizedEvent, BotChatRecategorizedEvent, SupervisorChatRecategorizedEvent, UserChatRecategorizedEvent

public interface ChatRecategorizedEvent
extends ChatEvent

This event is triggered when a chat has been recategorized.

Since:

12.28

Method Summary

Modifier and Type	Method	Description
Category	getDestinationCategory()	This method returns the destination category of the chat after it has been recategorized.
int	getRecategorizationCount()	This method returns the number of recategorizations of the chat up to and including this one.
Category	getSourceCategory()	This method returns the source category of the chat before it has been recategorized.

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider

getChat

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Method Details

getSourceCategory

Category getSourceCategory()

This method returns the source category of the chat before it has been recategorized.

Returns:

the source category of the chat.

Since:

12.28

getDestinationCategory

Category getDestinationCategory()

This method returns the destination category of the chat after it has been recategorized. Please note that the destination category may be different from the chat's category. This may happen, if the chat is recategorized again immediately after the first recategorization event.

Returns:

the destination category of the chat.

Since:

12.28

getRecategorizationCount

int getRecategorizationCount()

This method returns the number of recategorizations of the chat up to and including this one.

Returns:

the number of recategorizations of the chat.

Since:

12.28