Package com.novomind.ecom.api.iagent.routing.event
package com.novomind.ecom.api.iagent.routing.event
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InterfacesClassDescriptionThis event is triggered when a chat has been closed by an agent.This event is triggered asynchronously after a chat has been joined by an agent.This event is triggered when a chat has been quit by an agent.This event is triggered when a chat has been recategorized by an agent.This event is triggered when a chat has been queued again after being assigned to an agent.This event is triggered when a chat has been resubmitted by an agent.This event is triggered when a chat has been routed to an agent.This event is triggered when a chat has been closed by a bot.This event is triggered when a chat has been recategorized by a bot.This event is triggered when a chat has been queued again after being assigned to a bot.This event is triggered when a chat has been routed to a bot.This event is triggered when a chat has been closed.This event is triggered when a chat has been enqueued in the chat backlog after it has been started.This event is triggered asynchronously after a chat has been offered to an agent.This event is triggered when a chat has been queued in the chat backlog.This event is triggered when a chat has been quit.This event is triggered when a chat has been recategorized.This event is triggered when a chat has been queued again after being assigned to an agent or bot.This event is triggered when a chat has been resubmitted.This event is triggered when a chat has been routed.This event is triggered when a new chat has been started.This interface represents all chat events causing a change of the
ChatState.This event is triggered when a chat has been quit by a customer.This event is triggered when a chat has been closed by a supervisor.This event is triggered when a chat has been recategorized by a supervisor.This event is triggered when a chat has been closed by the system.This event is triggered when a chat has been recategorized by a user.