Package com.novomind.ecom.api.iagent.routing.event

Interface Summary

Interface	Description
AgentChatClosedEvent	This event is triggered when a chat has been closed by an agent.
AgentChatJoinedEvent	This event is triggered asynchronously after a chat has been joined by an agent.
AgentChatQuitEvent	This event is triggered when a chat has been quit by an agent.
AgentChatRecategorizedEvent	This event is triggered when a chat has been recategorized by an agent.
AgentChatRequeuedEvent	This event is triggered when a chat has been queued again after being assigned to an agent.
AgentChatResubmittedEvent	This event is triggered when a chat has been resubmitted by an agent.
AgentChatRoutedEvent	This event is triggered when a chat has been routed to an agent.
BotChatClosedEvent	This event is triggered when a chat has been closed by a bot.
BotChatRecategorizedEvent	This event is triggered when a chat has been recategorized by a bot.
BotChatRequeuedEvent	This event is triggered when a chat has been queued again after being assigned to a bot.
BotChatRoutedEvent	This event is triggered when a chat has been routed to a bot.
ChatClosedEvent	This event is triggered when a chat has been closed.
ChatEnqueuedEvent	This event is triggered when a chat has been enqueued in the chat backlog after it has been started.
ChatOfferedEvent	This event is triggered asynchronously after a chat has been offered to an agent.
ChatQueuedEvent	This event is triggered when a chat has been queued in the chat backlog.
ChatQuitEvent	This event is triggered when a chat has been quit.
ChatRecategorizedEvent	This event is triggered when a chat has been recategorized.
ChatRequeuedEvent	This event is triggered when a chat has been queued again after being assigned to an agent or bot.
ChatResubmittedEvent	This event is triggered when a chat has been resubmitted.
ChatRoutedEvent	This event is triggered when a chat has been routed.
ChatStartedEvent	This event is triggered when a new chat has been started.
ChatStateChangedEvent	This interface represents all chat events causing a change of the ChatState.
CustomerChatQuitEvent	This event is triggered when a chat has been quit by a customer.
SupervisorChatClosedEvent	This event is triggered when a chat has been closed by a supervisor.
SupervisorChatRecategorizedEvent	This event is triggered when a chat has been recategorized by a supervisor.
SystemChatClosedEvent	This event is triggered when a chat has been closed by the system.
UserChatRecategorizedEvent	This event is triggered when a chat has been recategorized by a user.