ChatRoutedEvent (ecom-api-iagent 13.0.1 API)

All Superinterfaces:: ChatEvent, ChatProvider, ChatStateChangedEvent, Event

All Known Subinterfaces:: AgentChatRoutedEvent, BotChatRoutedEvent

public interface ChatRoutedEvent extends ChatStateChangedEvent

This event is triggered when a chat has been routed.

Since:: 12.29

Method Summary

Modifier and Type

Method

Description

default ChatState

getChatState()

default Optional<ChatState>

getPreviousChatState()

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider
getChat

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate

Method Details
- getPreviousChatState
  
  default Optional<ChatState> getPreviousChatState()
  
  Specified by:
  
  getPreviousChatState in interface ChatStateChangedEvent
  
  Returns:
  
  the ChatState of the chat before the state change, if available or an empty optional in case of an initial event e.g. ChatStartedEvent
- getChatState
  
  default ChatState getChatState()
  
  Specified by:
  
  getChatState in interface ChatStateChangedEvent
  
  Returns:
  
  the new ChatState of the chat after the state change