ChatRoutedEvent (ecom-api-iagent 12.40.2 API)

All Superinterfaces:

ChatEvent, ChatProvider, ChatStateChangedEvent, Event

All Known Subinterfaces:

AgentChatRoutedEvent, BotChatRoutedEvent
```
public interface ChatRoutedEvent
extends ChatStateChangedEvent
```
This event is triggered when a chat has been routed.

Since:

12.29

- Method Summary
  
  All Methods Instance Methods Default Methods
  Modifier and Type Method Description
  
  default ChatState getChatState()
  
  default java.util.Optional<ChatState> getPreviousChatState()
  - Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider
    getChat
  - Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
    getEventDate

- Method Detail
  - getPreviousChatState
```
default java.util.Optional<ChatState> getPreviousChatState()
```
    Specified by:
    
    getPreviousChatState in interface ChatStateChangedEvent
    
    Returns:
    
    the ChatState of the chat before the state change, if available or an empty optional in case of an initial event e.g. ChatStartedEvent
  - getChatState
```
default ChatState getChatState()
```
    Specified by:
    
    getChatState in interface ChatStateChangedEvent
    
    Returns:
    
    the new ChatState of the chat after the state change