Package com.novomind.ecom.api.iagent.routing.event

Interface ChatStateChangedEvent

All Superinterfaces:

ChatEvent, ChatProvider, Event

All Known Subinterfaces:

AgentChatClosedEvent, AgentChatQuitEvent, AgentChatRequeuedEvent, AgentChatResubmittedEvent, AgentChatRoutedEvent, BotChatClosedEvent, BotChatRequeuedEvent, BotChatRoutedEvent, ChatClosedEvent, ChatEnqueuedEvent, ChatQueuedEvent, ChatQuitEvent, ChatRequeuedEvent, ChatResubmittedEvent, ChatRoutedEvent, ChatStartedEvent, CustomerChatQuitEvent, SupervisorChatClosedEvent, SystemChatClosedEvent

public interface ChatStateChangedEvent
extends ChatEvent

This interface represents all chat events causing a change of the ChatState.

Since:

12.29

Method Summary

Modifier and Type	Method	Description
ChatState	getChatState()
Optional<ChatState>	getPreviousChatState()

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider

getChat

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Method Details

getPreviousChatState

Optional<ChatState> getPreviousChatState()

Returns:

the ChatState of the chat before the state change, if available or an empty optional in case of an initial event e.g. ChatStartedEvent

Since:

12.29

getChatState

ChatState getChatState()

Returns:

the new ChatState of the chat after the state change

Since:

12.29