ChatStateChangedEvent (ecom-api-iagent 12.33.1 API)

All Superinterfaces:

ChatEvent, ChatProvider, Event

All Known Subinterfaces:

AgentChatClosedEvent, AgentChatQuitEvent, AgentChatRequeuedEvent, AgentChatResubmittedEvent, AgentChatRoutedEvent, BotChatClosedEvent, BotChatRequeuedEvent, BotChatRoutedEvent, ChatClosedEvent, ChatEnqueuedEvent, ChatQueuedEvent, ChatQuitEvent, ChatRequeuedEvent, ChatResubmittedEvent, ChatRoutedEvent, ChatStartedEvent, CustomerChatQuitEvent, SupervisorChatClosedEvent, SystemChatClosedEvent
```
public interface ChatStateChangedEvent
extends ChatEvent
```
This interface represents all chat events causing a change of the ChatState.

Since:

12.29

- Method Summary
  
  All Methods Instance Methods Abstract Methods
  Modifier and Type Method Description
  
  ChatState getChatState()
  
  java.util.Optional<ChatState> getPreviousChatState()
  - Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider
    getChat
  - Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
    getEventDate

- Method Detail
  - getPreviousChatState
```
java.util.Optional<ChatState> getPreviousChatState()
```
    Returns:
    
    the ChatState of the chat before the state change, if available or an empty optional in case of an initial event e.g. ChatStartedEvent
    
    Since:
    
    12.29
  - getChatState
```
ChatState getChatState()
```
    Returns:
    
    the new ChatState of the chat after the state change
    
    Since:
    
    12.29