Package com.novomind.ecom.api.iagent.routing.event

Interface AgentChatRequeuedEvent

All Superinterfaces:

ChatEvent, ChatProvider, ChatQueuedEvent, ChatRequeuedEvent, ChatStateChangedEvent, Event, UserProvider

public interface AgentChatRequeuedEvent
extends ChatRequeuedEvent, UserProvider

This event is triggered when a chat has been queued again after being assigned to an agent.

Since:

12.29

Method Summary

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider

getChat

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.ChatQueuedEvent

getChatState

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.ChatRequeuedEvent

getPreviousChatState

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser