Interface AgentChatRequeuedEvent
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- All Superinterfaces:
ChatEvent,ChatProvider,ChatQueuedEvent,ChatRequeuedEvent,ChatStateChangedEvent,Event,UserProvider
public interface AgentChatRequeuedEvent extends ChatRequeuedEvent, UserProvider
This event is triggered when a chat has been queued again after being assigned to an agent.
- Since:
- 12.29
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Method Summary
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider
getChat
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Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.ChatQueuedEvent
getChatState
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Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.ChatRequeuedEvent
getPreviousChatState
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Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser
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