ChatRequeuedEvent (ecom-api-iagent 12.33.1 API)

All Superinterfaces:

ChatEvent, ChatProvider, ChatQueuedEvent, ChatStateChangedEvent, Event

All Known Subinterfaces:

AgentChatRequeuedEvent, BotChatRequeuedEvent
```
public interface ChatRequeuedEvent
extends ChatQueuedEvent
```
This event is triggered when a chat has been queued again after being assigned to an agent or bot.

Since:

12.29

- Method Summary
  
  All Methods Instance Methods Default Methods
  Modifier and Type Method Description
  
  default java.util.Optional<ChatState> getPreviousChatState()
  - Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider
    getChat
  - Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.ChatQueuedEvent
    getChatState
  - Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
    getEventDate

- Method Detail
  - getPreviousChatState
```
default java.util.Optional<ChatState> getPreviousChatState()
```
    Specified by:
    
    getPreviousChatState in interface ChatStateChangedEvent
    
    Returns:
    
    the ChatState of the chat before the state change, if available or an empty optional in case of an initial event e.g. ChatStartedEvent