Package com.novomind.ecom.api.iagent.routing.event

Interface ChatRequeuedEvent

All Superinterfaces:

ChatEvent, ChatProvider, ChatQueuedEvent, ChatStateChangedEvent, Event

All Known Subinterfaces:

AgentChatRequeuedEvent, BotChatRequeuedEvent

public interface ChatRequeuedEvent
extends ChatQueuedEvent

This event is triggered when a chat has been queued again after being assigned to an agent or bot.

Since:

12.29

Method Summary

Modifier and Type	Method	Description
default Optional<ChatState>	getPreviousChatState()

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider

getChat

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.ChatQueuedEvent

getChatState

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Method Details

getPreviousChatState

default Optional<ChatState> getPreviousChatState()

Specified by:

getPreviousChatState in interface ChatStateChangedEvent

Returns:

the ChatState of the chat before the state change, if available or an empty optional in case of an initial event e.g. ChatStartedEvent