Package com.novomind.ecom.api.iagent.routing.event

Interface ChatQueuedEvent

All Superinterfaces:

ChatEvent, ChatProvider, ChatStateChangedEvent, Event

All Known Subinterfaces:

AgentChatRequeuedEvent, BotChatRequeuedEvent, ChatEnqueuedEvent, ChatRequeuedEvent

public interface ChatQueuedEvent
extends ChatStateChangedEvent

This event is triggered when a chat has been queued in the chat backlog.

Since:

12.29

Method Summary

Modifier and Type	Method	Description
default ChatState	getChatState()

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider

getChat

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.ChatStateChangedEvent

getPreviousChatState

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Method Details

getChatState

default ChatState getChatState()

Specified by:

getChatState in interface ChatStateChangedEvent

Returns:

the new ChatState of the chat after the state change