Interface ChatQueuedEvent
- All Superinterfaces:
ChatEvent
,ChatProvider
,ChatStateChangedEvent
,Event
- All Known Subinterfaces:
AgentChatRequeuedEvent
,BotChatRequeuedEvent
,ChatEnqueuedEvent
,ChatRequeuedEvent
This event is triggered when a chat has been queued in the chat backlog.
- Since:
- 12.29
-
Method Summary
Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider
getChat
Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.ChatStateChangedEvent
getPreviousChatState
Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
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Method Details
-
getChatState
- Specified by:
getChatState
in interfaceChatStateChangedEvent
- Returns:
- the new
ChatState
of the chat after the state change
-