AgentChatClosedEvent (ecom-api-iagent 12.40.2 API)

All Superinterfaces:

ChatClosedEvent, ChatEvent, ChatProvider, ChatStateChangedEvent, Event, UserProvider
```
public interface AgentChatClosedEvent
extends ChatClosedEvent, UserProvider
```
This event is triggered when a chat has been closed by an agent.

Since:

11.3

Method Summary

All Methods Instance Methods Abstract Methods Default Methods
Modifier and Type	Method	Description
`default java.util.Optional<ChatState>`	`getPreviousChatState()`
`java.util.Optional<TransactionCode>`	`getTransactionCode()`	This method returns the optional `TransactionCode` that has been applied during the chat close operation.
`User`	`getUser()`	This method returns the user who closed the chat.

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent
getChatState

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider
getChat

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate

- Method Detail
  - getTransactionCode
```
java.util.Optional<TransactionCode> getTransactionCode()
```
    This method returns the optional TransactionCode that has been applied during the chat close operation.
    
    Returns:
    
    the optional TransactionCode of the ticket.
    
    Since:
    
    11.3
  - getUser
```
User getUser()
```
    This method returns the user who closed the chat.
    
    Specified by:
    
    getUser in interface UserProvider
    
    Returns:
    
    the user who closed the chat.
    
    Since:
    
    11.3
  - getPreviousChatState
```
default java.util.Optional<ChatState> getPreviousChatState()
```
    Specified by:
    
    getPreviousChatState in interface ChatStateChangedEvent
    
    Returns:
    
    the ChatState of the chat before the state change, if available or an empty optional in case of an initial event e.g. ChatStartedEvent