Package com.novomind.ecom.api.iagent.routing.event

Interface ChatResubmittedEvent

All Superinterfaces:

ChatEvent, ChatProvider, ChatStateChangedEvent, Event

All Known Subinterfaces:

AgentChatResubmittedEvent

public interface ChatResubmittedEvent
extends ChatStateChangedEvent

This event is triggered when a chat has been resubmitted.

Since:

12.29

Method Summary

Modifier and Type	Method	Description
default ChatState	getChatState()
Date	getDueDate()	This method returns the due date of the resubmitted chat.
default Optional<ChatState>	getPreviousChatState()

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider

getChat

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Method Details

getDueDate

Date getDueDate()

This method returns the due date of the resubmitted chat.

Returns:

the due date of the resubmitted chat.

Since:

12.29

getPreviousChatState

default Optional<ChatState> getPreviousChatState()

Specified by:

getPreviousChatState in interface ChatStateChangedEvent

Returns:

the ChatState of the chat before the state change, if available or an empty optional in case of an initial event e.g. ChatStartedEvent

getChatState

default ChatState getChatState()

Specified by:

getChatState in interface ChatStateChangedEvent

Returns:

the new ChatState of the chat after the state change