Package com.novomind.ecom.api.iagent.routing.event

Interface ChatResubmittedEvent

All Superinterfaces:

ChatEvent, ChatProvider, ChatStateChangedEvent, Event

All Known Subinterfaces:

AgentChatResubmittedEvent

public interface ChatResubmittedEvent
extends ChatStateChangedEvent

This event is triggered when a chat has been resubmitted.

Since:

12.29

Method Summary

Modifier and Type	Method	Description
default ChatState	getChatState()	Returns the new ChatState of the chat after the state change.
Date	getDueDate()	This method returns the due date of the resubmitted chat.
default Optional<ChatState>	getPreviousChatState()	Returns the ChatState of the chat before the state change.

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider

getChat

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Method Details

getDueDate

Date getDueDate()

This method returns the due date of the resubmitted chat.

Returns:

the due date of the resubmitted chat.

Since:

12.29

getPreviousChatState

default Optional<ChatState> getPreviousChatState()

Description copied from interface: ChatStateChangedEvent

Returns the ChatState of the chat before the state change.

Specified by:

getPreviousChatState in interface ChatStateChangedEvent

Returns:

the ChatState of the chat before the state change, if available or an empty optional in case of an initial event e.g. ChatStartedEvent

getChatState

default ChatState getChatState()

Description copied from interface: ChatStateChangedEvent

Returns the new ChatState of the chat after the state change.

Specified by:

getChatState in interface ChatStateChangedEvent

Returns:

the new ChatState of the chat after the state change