Package com.novomind.ecom.api.iagent.routing.event

Interface SupervisorChatClosedEvent

All Superinterfaces:

ChatClosedEvent, ChatEvent, ChatProvider, ChatStateChangedEvent, Event, UserProvider

public interface SupervisorChatClosedEvent
extends ChatClosedEvent, UserProvider

This event is triggered when a chat has been closed by a supervisor.

Since:

11.26

Method Summary

Modifier and Type	Method	Description
default Optional<ChatState>	getPreviousChatState()
User	getUser()	This method returns the user who closed the chat.

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent

getChatState

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider

getChat

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Method Details

getUser

User getUser()

This method returns the user who closed the chat.

Specified by:

getUser in interface UserProvider

Returns:

the user who closed the chat.

Since:

11.26

getPreviousChatState

default Optional<ChatState> getPreviousChatState()

Specified by:

getPreviousChatState in interface ChatStateChangedEvent

Returns:

the ChatState of the chat before the state change, if available or an empty optional in case of an initial event e.g. ChatStartedEvent