Package com.novomind.ecom.api.iagent.routing.event

Interface BotChatClosedEvent

All Superinterfaces:

ChatBotProvider, ChatClosedEvent, ChatEvent, ChatProvider, ChatStateChangedEvent, Event

public interface BotChatClosedEvent
extends ChatClosedEvent, ChatBotProvider

This event is triggered when a chat has been closed by a bot.

Since:

12.29

Method Summary

Modifier and Type	Method	Description
default Optional<ChatState>	getPreviousChatState()
Optional<TransactionCode>	getTransactionCode()	This method returns the optional TransactionCode that has been applied during the chat close operation.

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatBotProvider

getChatBot

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent

getChatState

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider

getChat

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Method Details

getTransactionCode

Optional<TransactionCode> getTransactionCode()

This method returns the optional TransactionCode that has been applied during the chat close operation.

Returns:

the optional TransactionCode of the ticket.

Since:

12.29

getPreviousChatState

default Optional<ChatState> getPreviousChatState()

Specified by:

getPreviousChatState in interface ChatStateChangedEvent

Returns:

the ChatState of the chat before the state change, if available or an empty optional in case of an initial event e.g. ChatStartedEvent