BotChatClosedEvent (ecom-api-iagent 12.43.7 API)

All Superinterfaces:

ChatBotProvider, ChatClosedEvent, ChatEvent, ChatProvider, ChatStateChangedEvent, Event
```
public interface BotChatClosedEvent
extends ChatClosedEvent, ChatBotProvider
```
This event is triggered when a chat has been closed by a bot.

Since:

12.29

Method Summary

All Methods Instance Methods Abstract Methods Default Methods
Modifier and Type	Method	Description
`default java.util.Optional<ChatState>`	`getPreviousChatState()`
`java.util.Optional<TransactionCode>`	`getTransactionCode()`	This method returns the optional `TransactionCode` that has been applied during the chat close operation.

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatBotProvider
getChatBot

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.ChatClosedEvent
getChatState

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider
getChat

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate

- Method Detail
  - getTransactionCode
```
java.util.Optional<TransactionCode> getTransactionCode()
```
    This method returns the optional TransactionCode that has been applied during the chat close operation.
    
    Returns:
    
    the optional TransactionCode of the ticket.
    
    Since:
    
    12.29
  - getPreviousChatState
```
default java.util.Optional<ChatState> getPreviousChatState()
```
    Specified by:
    
    getPreviousChatState in interface ChatStateChangedEvent
    
    Returns:
    
    the ChatState of the chat before the state change, if available or an empty optional in case of an initial event e.g. ChatStartedEvent