Package com.novomind.ecom.api.iagent.routing
package com.novomind.ecom.api.iagent.routing
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InterfacesClassDescriptionA
ServiceLevelRatioCalculatoris an interface that can be used to override the default algorithm that calculates the individual service level ratio for anIssue.AServiceLevelRatioCalculatorInputis an object providing all required information for theFunctionreturned by aServiceLevelRatioCalculatorto override the default algorithm that calculates the individual service level ratio for anIssue.