Package com.novomind.ecom.api.iagent.routing

Interface Summary

Interface	Description
ServiceLevelRatioCalculator	A ServiceLevelRatioCalculator is an interface that can be used to override the default algorithm that calculates the individual service level ratio for an Issue.
ServiceLevelRatioCalculatorInput	A ServiceLevelRatioCalculatorInput is an object providing all required information for the Function returned by a ServiceLevelRatioCalculator to override the default algorithm that calculates the individual service level ratio for an Issue.