Package com.novomind.ecom.api.iagent.routing.workflow

package com.novomind.ecom.api.iagent.routing.workflow

Related Packages

Package	Description
com.novomind.ecom.api.iagent.routing
com.novomind.ecom.api.iagent.routing.event
com.novomind.ecom.api.iagent.routing.privilege

Interfaces

Class	Description
CallRecategorizedEventListener	This interface is an extension point to take any action after a Call has been recategorized automatically or by an agent or supervisor.
CallStateEventListener	The CallStateEventListener is an interface that implements the event functions to be called on changes of the call state.
ChatJoinedEventListener	This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been joined by an agent.
ChatOfferedEventListener	This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been offered to an agent.
ChatRecategorizedEventListener	This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been recategorized.
ChatStateEventListener	The ChatStateEventListener is an interface that implements the event functions to be called on changes of the chat state.
TicketRecategorizedEventListener	This interface is an extension point to take any action after a ticket has been recategorized automatically or by an agent or supervisor.
TicketRelationChangedEventListener	This interface is an extension point to take any action within the novomind iAGENT routing process after ticket relations have been manually changed by an agent or supervisor.
TicketStateEventListener	The TicketStateEventListener is an interface that implements the event functions to be called on changes of the ticket state within the novomind iAGENT routing process.