Package com.novomind.ecom.api.iagent.routing.workflow
package com.novomind.ecom.api.iagent.routing.workflow
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InterfacesClassDescriptionThis interface is an extension point to take any action after a
Call
has been recategorized automatically or by an agent or supervisor.TheCallStateEventListener
is an interface that implements the event functions to be called on changes of the call state.This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been joined by an agent.This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been offered to an agent.This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been recategorized.TheChatStateEventListener
is an interface that implements the event functions to be called on changes of the chat state.This interface is an extension point to take any action after a ticket has been recategorized automatically or by an agent or supervisor.TheTicketStateEventListener
is an interface that implements the event functions to be called on changes of the ticket state within the novomind iAGENT routing process.