| CallRecategorizedEventListener |
This interface is an extension point to take any action after a Call
has been recategorized automatically or by an agent or supervisor. |
| CallStateEventListener |
The CallStateEventListener is an interface that implements
the event functions to be called on changes of the call state.
|
| ChatClosedEventListener |
Deprecated, for removal: This API element is subject to removal in a future version.
|
| ChatJoinedEventListener |
This interface is an extension point to take any action within the
novomind iAGENT routing process after a chat has been joined by an agent.
|
| ChatOfferedEventListener |
This interface is an extension point to take any action within the
novomind iAGENT routing process after a chat has been offered to an agent.
|
| ChatRecategorizedEventListener |
This interface is an extension point to take any action within the novomind
iAGENT routing process after a chat has been recategorized.
|
| ChatResubmittedEventListener |
Deprecated, for removal: This API element is subject to removal in a future version.
|
| ChatStartedEventListener |
Deprecated, for removal: This API element is subject to removal in a future version.
|
| ChatStateEventListener |
The ChatStateEventListener is an interface that implements
the event functions to be called on changes of the chat state.
|
| TicketRecategorizedEventListener |
This interface is an extension point to take any action after a ticket
has been recategorized automatically or by an agent or supervisor.
|
| TicketStateEventListener |
The TicketStateEventListener is an interface that implements
the event functions to be called on changes of the ticket state within
the novomind iAGENT routing process.
|