Package com.novomind.ecom.api.iagent.routing.workflow

Interface TicketRecategorizedEventListener

  • public interface TicketRecategorizedEventListener

    This interface is an extension point to take any action after a ticket has been recategorized automatically or by an agent or supervisor.

    Since:
    10.0.128

    • Method Detail

      • ticketRecategorized

        default void ticketRecategorized​(TicketRecategorizedEvent ticketRecategorizedEvent)
        This method is called after a ticket has been recategorized. Please note that this method is the default method to be called for all kinds of recategorize operations. If you would like to listen to only one type of recategorization event, please implement one of the specific methods. This method will never be called directly from the backend. The method will only be called by the more specific default methods.
        Parameters:
        ticketRecategorizedEvent - The TicketRecategorizedEvent provides information about the event.
        Since:
        10.0.128

      • ticketRecategorized

        default void ticketRecategorized​(UserTicketRecategorizedEvent userTicketRecategorizedEvent)
        This more specific method is called after a ticket has been recategorized by an user. Please note that this method is the default method to be called for all kinds of recategorize operations triggered by an user. If you would like to listen to only one type of recategorization event, please implement one of the specific methods. This method will never be called directly from the backend. The method will only be called by the more specific default methods.
        Parameters:
        userTicketRecategorizedEvent - The UserTicketRecategorizedEvent provides information about the event.
        Since:
        10.0.128

      • ticketRecategorized

        default void ticketRecategorized​(AgentTicketRecategorizedEvent agentTicketRecategorizedEvent)
        This more specific method is called after a ticket has been recategorized by an agent.
        Parameters:
        agentTicketRecategorizedEvent - The AgentTicketRecategorizedEvent provides information about the event.
        Since:
        10.0.128

      • ticketRecategorized

        default void ticketRecategorized​(SupervisorTicketRecategorizedEvent supervisorTicketRecategorizedEvent)
        This more specific method is called after a ticket has been recategorized by a supervisor.
        Parameters:
        supervisorTicketRecategorizedEvent - The SupervisorTicketRecategorizedEvent provides information about the event.
        Since:
        10.0.128

      • ticketRecategorized

        default void ticketRecategorized​(AutoTicketRecategorizedEvent autoTicketRecategorizedEvent)
        This more specific method is called after a ticket has been recategorized automatically by the routing engine e.g. due to exceeding of service level.
        Parameters:
        autoTicketRecategorizedEvent - The AutoTicketRecategorizedEvent provides information about the event.
        Since:
        10.0.128