Package com.novomind.ecom.api.iagent.routing.workflow

Interface ChatOfferedEventListener

public interface ChatOfferedEventListener
This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been offered to an agent.
Since:
11.25

  • Method Summary

    Modifier and Type
    Method
    Description
    void
    chatOffered(ChatOfferedEvent chatOfferedEvent)
    This method is called asynchronously after a chat has been offered to an agent.

  • Method Details

    • chatOffered

      void chatOffered(ChatOfferedEvent chatOfferedEvent)
      This method is called asynchronously after a chat has been offered to an agent.
      Parameters:
      chatOfferedEvent - provides all required information about the offered chat.
      Since:
      11.25