Package com.novomind.ecom.api.iagent.routing.event

Interface UserChatRecategorizedEvent

All Superinterfaces:

ChatEvent, ChatProvider, ChatRecategorizedEvent, Event, UserProvider

All Known Subinterfaces:

AgentChatRecategorizedEvent, SupervisorChatRecategorizedEvent

public interface UserChatRecategorizedEvent
extends ChatRecategorizedEvent, UserProvider

This event is triggered when a chat has been recategorized by a user.

Since:

12.28

Method Summary

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider

getChat

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.ChatRecategorizedEvent

getDestinationCategory, getRecategorizationCount, getSourceCategory

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser