Package com.novomind.ecom.api.iagent.routing.event

Interface AgentChatRecategorizedEvent

All Superinterfaces:

ChatEvent, ChatProvider, ChatRecategorizedEvent, Event, UserChatRecategorizedEvent, UserProvider

public interface AgentChatRecategorizedEvent
extends UserChatRecategorizedEvent

This event is triggered when a chat has been recategorized by an agent.

Since:

12.28

Method Summary

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider

getChat

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.ChatRecategorizedEvent

getDestinationCategory, getRecategorizationCount, getSourceCategory

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser