Interface Summary Interface Description RoutingWorkItemDecisionEventListenerThe
RoutingWorkItemDecisionEventListeneris an interface that implements the callback event functions for routing decisions triggered by the external routing engine and handled by the novomind iAGENT system.
RoutingWorkItemDecisionFailedEventindicates that a routing decision by the external routing for a
RoutingWorkItemDecisionSuccessfulEventindicates that a routing decision by the external routing for a
RoutingWorkItemhas been successful.
RoutingWorkItemDeliveryFailedEventprovides all information about a
RoutingWorkItemthat could not be delivered to the desired agent and therefore the routing decision made by the external routing previously could not be fulfilled.
RoutingWorkItemDeliverySuccessfulEventprovides all information about a
RoutingWorkItemthat has been delivered successfully to the desired agent and therefore the routing decision made by the external routing previously could be fulfilled.
RoutingWorkItemEventis an event related to a