Package com.novomind.ecom.api.iagent.routing.event.externalrouting

package com.novomind.ecom.api.iagent.routing.event.externalrouting

Related Packages

Package	Description
com.novomind.ecom.api.iagent.routing.event
com.novomind.ecom.api.iagent.routing.event.call

Interfaces

Class	Description
RoutingWorkItemDecisionEventListener	The RoutingWorkItemDecisionEventListener is an interface that implements the callback event functions for routing decisions triggered by the external routing engine and handled by the novomind iAGENT system.
RoutingWorkItemDecisionFailedEvent	A RoutingWorkItemDecisionFailedEvent indicates that a routing decision by the external routing for a RoutingWorkItem has failed.
RoutingWorkItemDecisionSuccessfulEvent	A RoutingWorkItemDecisionSuccessfulEvent indicates that a routing decision by the external routing for a RoutingWorkItem has been successful.
RoutingWorkItemDeliveryFailedEvent	A RoutingWorkItemDeliveryFailedEvent provides all information about a RoutingWorkItem that could not be delivered to the desired agent and therefore the routing decision made by the external routing previously could not be fulfilled.
RoutingWorkItemDeliverySuccessfulEvent	A RoutingWorkItemDeliverySuccessfulEvent provides all information about a RoutingWorkItem that has been delivered successfully to the desired agent and therefore the routing decision made by the external routing previously could be fulfilled.
RoutingWorkItemEvent	A RoutingWorkItemEvent is an event related to a RoutingWorkItem.