com.novomind.ecom.api.iagent.routing.event.call (ecom-api-iagent 12.40.2 API)

Interface Summary
Interface	Description
ActiveCallEvent	The `ActiveCallEvent` is the basic interface for active call related events.
AgentCallRecategorizedEvent	This event is triggered when a `Call` has been recategorized by an agent.
AgentDeviceEvent	An `AgentDeviceEvent` is an event related to a `ConnectedAgentDevice`
AgentDeviceEventListener	The `AgentDeviceEventListener` is an interface that implements the callback event functions triggered due to agent device events.
AutoCallRecategorizedEvent	This event is triggered when a `Call` has been recategorized automatically.
CallChangedEvent	A `CallChangedEvent` can be triggered, when an `ActiveCall` has changed without any change of the `CallState`.
CallDeliveredEvent	A `CallDeliveredEvent` is triggered, when a call is ringing (alerting) on an agent device.
CallEstablishedEvent	A `CallEstablishedEvent` is triggered, when a call has been established on an agent device.
CallEvent	This interface represents all events concerning a `Call` The interface provides the `Call` object.
CallFinishedEvent	A `CallFinishedEvent` is triggered, when a call has been disconnected and finished.
CallRecategorizedEvent	This event is triggered when a call has been recategorized.
CallRedirectedEvent	A `CallRedirectedEvent` is triggered, when a call has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
CallRoutingEventListener	The `CallRoutingEventListener` is an interface that implements the callback event functions to be handled by a `CallRoutingConnector`.
CallStateChangedEvent	This event is triggered when the `CallState` of a call has changed.
CallTransferredEvent	A `CallTransferredEvent` is triggered, when a call has been transferred from a device to another logged on agent device.
IncomingCallDeliveredEvent	An `IncomingCallDeliveredEvent` is triggered, when an `IncomingCall` is ringing (alerting) on an agent device.
IncomingCallEstablishedEvent	An `IncomingCallEstablishedEvent` is triggered, when an `IncomingCall` has been established on an agent device.
IncomingCallFinishedEvent	An `IncomingCallFinishedEvent` indicates that an `IncomingCall` has been finished.
IncomingCallRedirectedEvent	An `IncomingCallRedirectedEvent` is triggered, when an `IncomingCall` has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
IncomingCallStateChangedEvent	An `IncomingCallStateChangedEvent` is a state change event related to an `IncomingCall`
IncomingCallTransferredEvent	An `IncomingCallTransferredEvent` is triggered, when an `IncomingCall` has been transferred from a device to another logged on agent device.
OutgoingCallDeliveredEvent	An `OutgoingCallDeliveredEvent` is triggered, when an `OutgoingCall` initiated by an agent is ringing (alerting) on the target device.
OutgoingCallEstablishedEvent	An `OutgoingCallEstablishedEvent` is triggered, when an `OutgoingCall` initiated by an agent has been established between the agent and the target device.
OutgoingCallFinishedEvent	An `OutgoingCallFinishedEvent` indicates that an `OutgoingCall` has been finished.
OutgoingCallRedirectedEvent	An `OutgoingCallRedirectedEvent` is triggered, when an `OutgoingCall` has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
OutgoingCallStateChangedEvent	An `OutgoingCallStateChangedEvent` is a state change event related to an `OutgoingCall`
OutgoingCallTransferredEvent	An `OutgoingCallTransferredEvent` is triggered, when an `OutgoingCall` initiated by an agent has been transferred from the agent device to another agent device.
PhoneDeviceStateChangedEvent	A `PhoneDeviceStateChangedEvent` is an event triggered due to a state change of an `AgentDevice`.
PhoneDeviceStateEventListener	The `PhoneDeviceStateEventListener` is an interface that implements the callback event functions triggered due to phone device state changes.
PhoneSystemStateChangedEvent	A `PhoneSystemStateChangedEvent` is an event triggered due to a general state change of the remote system of a `PhoneSystemConnector`
PhoneSystemStateEventListener	The `PhoneSystemStateEventListener` is an interface that implements the callback event functions to be called on phone system state changes e.g.
QueuedCallChangedEvent	A `QueuedCallChangedEvent` is triggered, when a `QueuedCall` has changed without any change of the `CallState`.
QueuedCallDeliveredEvent	A `QueuedCallDeliveredEvent` is triggered, when a `QueuedCall` is ringing (alerting) on an agent device.
QueuedCallDeliveryFailedEvent	A `QueuedCallDeliveryFailedEvent` is triggered, when the delivery of a `QueuedCall` to a `ConnectedAgentDevice` has failed.
QueuedCallDequeuedEvent	A `QueuedCallDequeuedEvent` is triggered, when a previously enqueued `QueuedCall` has been dequeued from the central backlog.
QueuedCallDisconnectedEvent	A `QueuedCallDisconnectedEvent` is triggered, when a previously connected `QueuedCall` has been disconnected from a `ConnectedAgentDevice` without being finished.
QueuedCallEnqueuedEvent	An `QueuedCallEnqueuedEvent` is triggered, when a previously received `QueuedCall` has been enqueued in the central backlog to be routed to an agent.
QueuedCallEstablishedEvent	A `QueuedCallEstablishedEvent` is triggered, when a `QueuedCall` has been established on an agent device.
QueuedCallFinishedEvent	A `QueuedCallFinishedEvent` indicates that a `QueuedCall` has been disconnected and finished.
QueuedCallReceivedEvent	A `QueuedCallReceivedEvent` is triggered, when a `QueuedCall` has been been received, before being routed or processed e.g.
QueuedCallRedirectedEvent	A `QueuedCallRedirectedEvent` is triggered, when a `QueuedCall` has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
QueuedCallRedirectFailedEvent	A `QueuedCallRedirectFailedEvent` is triggered, when the redirect of a `QueuedCall` to an external target has failed.
QueuedCallStateChangedEvent	A `QueuedCallStateChangedEvent` is a state change event related to a `QueuedCall`
QueuedCallTransferredEvent	A `QueuedCallTransferredEvent` is triggered, when a `QueuedCall` has been transferred from one agent device to another.
SupervisorCallRecategorizedEvent	This event is triggered when a `Call` has been recategorized by a supervisor.
UserCallRecategorizedEvent	This event is triggered when a `Call` has been recategorized by an `User`.

Enum Summary
Enum	Description
CallFinishedEvent.FinishCause	Represents all types of finish causes for calls.
CallFinishedEvent.FinishOrigin	Represents the origin that finished the call.
PhoneSystemStateChangedEvent.PhoneSystemState	Represents all types of phone system states.
QueuedCallDeliveryFailedEvent.FailCause	Represents all types of fail causes for calls failing to connect to an agent device.
QueuedCallRedirectFailedEvent.FailCause	Represents all types of fail causes for calls failing to redirect to an external target.

Package com.novomind.ecom.api.iagent.routing.event.call