Package com.novomind.ecom.api.iagent.routing.event.call

package com.novomind.ecom.api.iagent.routing.event.call

Related Packages

Package	Description
com.novomind.ecom.api.iagent.routing.event
com.novomind.ecom.api.iagent.routing.event.externalrouting

Class	Description
ActiveCallEvent	The ActiveCallEvent is the basic interface for active call related events.
AgentCallRecategorizedEvent	This event is triggered when a Call has been recategorized by an agent.
AgentDeviceEvent	An AgentDeviceEvent is an event related to a ConnectedAgentDevice
AgentDeviceEventListener	The AgentDeviceEventListener is an interface that implements the callback event functions triggered due to agent device events.
AutoCallRecategorizedEvent	This event is triggered when a Call has been recategorized automatically.
CallChangedEvent	A CallChangedEvent can be triggered, when an ActiveCall has changed without any change of the CallState.
CallDeliveredEvent	A CallDeliveredEvent is triggered, when a call is ringing (alerting) on an agent device.
CallEstablishedEvent	A CallEstablishedEvent is triggered, when a call has been established on an agent device.
CallEvent	This interface represents all events concerning a Call The interface provides the Call object.
CallFinishedEvent	A CallFinishedEvent is triggered, when a call has been disconnected and finished.
CallFinishedEvent.FinishCause	Represents all types of finish causes for calls.
CallFinishedEvent.FinishOrigin	Represents the origin that finished the call.
CallRecategorizedEvent	This event is triggered when a call has been recategorized.
CallRedirectedEvent	A CallRedirectedEvent is triggered, when a call has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
CallRoutingEventListener	The CallRoutingEventListener is an interface that implements the callback event functions to be handled by a CallRoutingConnector.
CallStateChangedEvent	This event is triggered when the CallState of a call has changed.
CallTransferredEvent	A CallTransferredEvent is triggered, when a call has been transferred from a device to another logged on agent device.
IncomingCallDeliveredEvent	An IncomingCallDeliveredEvent is triggered, when an IncomingCall is ringing (alerting) on an agent device.
IncomingCallEstablishedEvent	An IncomingCallEstablishedEvent is triggered, when an IncomingCall has been established on an agent device.
IncomingCallFinishedEvent	An IncomingCallFinishedEvent indicates that an IncomingCall has been finished.
IncomingCallRedirectedEvent	An IncomingCallRedirectedEvent is triggered, when an IncomingCall has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
IncomingCallStateChangedEvent	An IncomingCallStateChangedEvent is a state change event related to an IncomingCall
IncomingCallTransferredEvent	An IncomingCallTransferredEvent is triggered, when an IncomingCall has been transferred from a device to another logged on agent device.
OutgoingCallDeliveredEvent	An OutgoingCallDeliveredEvent is triggered, when an OutgoingCall initiated by an agent is ringing (alerting) on the target device.
OutgoingCallEstablishedEvent	An OutgoingCallEstablishedEvent is triggered, when an OutgoingCall initiated by an agent has been established between the agent and the target device.
OutgoingCallFinishedEvent	An OutgoingCallFinishedEvent indicates that an OutgoingCall has been finished.
OutgoingCallRedirectedEvent	An OutgoingCallRedirectedEvent is triggered, when an OutgoingCall has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
OutgoingCallStateChangedEvent	An OutgoingCallStateChangedEvent is a state change event related to an OutgoingCall
OutgoingCallTransferredEvent	An OutgoingCallTransferredEvent is triggered, when an OutgoingCall initiated by an agent has been transferred from the agent device to another agent device.
PhoneDeviceStateChangedEvent	A PhoneDeviceStateChangedEvent is an event triggered due to a state change of an AgentDevice.
PhoneDeviceStateEventListener	The PhoneDeviceStateEventListener is an interface that implements the callback event functions triggered due to phone device state changes.
PhoneSystemStateChangedEvent	A PhoneSystemStateChangedEvent is an event triggered due to a general state change of the remote system of a PhoneSystemConnector
PhoneSystemStateChangedEvent.PhoneSystemState	Represents all types of phone system states.
PhoneSystemStateEventListener	The PhoneSystemStateEventListener is an interface that implements the callback event functions to be called on phone system state changes e.g.
QueuedCallChangedEvent	A QueuedCallChangedEvent is triggered, when a QueuedCall has changed without any change of the CallState.
QueuedCallDeliveredEvent	A QueuedCallDeliveredEvent is triggered, when a QueuedCall is ringing (alerting) on an agent device.
QueuedCallDeliveryFailedEvent	A QueuedCallDeliveryFailedEvent is triggered, when the delivery of a QueuedCall to a ConnectedAgentDevice has failed.
QueuedCallDeliveryFailedEvent.FailCause	Represents all types of fail causes for calls failing to connect to an agent device.
QueuedCallDequeuedEvent	A QueuedCallDequeuedEvent is triggered, when a previously enqueued QueuedCall has been dequeued from the central backlog.
QueuedCallDisconnectedEvent	A QueuedCallDisconnectedEvent is triggered, when a previously connected QueuedCall has been disconnected from a ConnectedAgentDevice without being finished.
QueuedCallEnqueuedEvent	An QueuedCallEnqueuedEvent is triggered, when a previously received QueuedCall has been enqueued in the central backlog to be routed to an agent.
QueuedCallEstablishedEvent	A QueuedCallEstablishedEvent is triggered, when a QueuedCall has been established on an agent device.
QueuedCallFinishedEvent	A QueuedCallFinishedEvent indicates that a QueuedCall has been disconnected and finished.
QueuedCallReceivedEvent	A QueuedCallReceivedEvent is triggered, when a QueuedCall has been been received, before being routed or processed e.g.
QueuedCallRedirectedEvent	A QueuedCallRedirectedEvent is triggered, when a QueuedCall has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
QueuedCallRedirectFailedEvent	A QueuedCallRedirectFailedEvent is triggered, when the redirect of a QueuedCall to an external target has failed.
QueuedCallRedirectFailedEvent.FailCause	Represents all types of fail causes for calls failing to redirect to an external target.
QueuedCallStateChangedEvent	A QueuedCallStateChangedEvent is a state change event related to a QueuedCall
QueuedCallTransferredEvent	A QueuedCallTransferredEvent is triggered, when a QueuedCall has been transferred from one agent device to another.
SupervisorCallRecategorizedEvent	This event is triggered when a Call has been recategorized by a supervisor.
UserCallRecategorizedEvent	This event is triggered when a Call has been recategorized by an User.