Package com.novomind.ecom.api.iagent.routing.event.call

Interface IncomingCallTransferredEvent

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, AgentDeviceEvent, CallStateChangedEvent, CallTransferredEvent, ConnectedAgentDeviceProvider, Event, IncomingCallProvider, IncomingCallStateChangedEvent

public interface IncomingCallTransferredEvent
extends IncomingCallStateChangedEvent, CallTransferredEvent

An IncomingCallTransferredEvent is triggered, when an IncomingCall has been transferred from a device to another logged on agent device. The agent that receives the call must be logged on in the novomind iAGENT Desk application.

Since:

11.27

Method Summary

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

getCall

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent

getCallState

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider

getConnectedAgentDevice

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.IncomingCallProvider

getActiveCall, getIncomingCall