Package com.novomind.ecom.api.iagent.routing.event.call

Interface CallTransferredEvent

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, AgentDeviceEvent, CallStateChangedEvent, ConnectedAgentDeviceProvider, Event

All Known Subinterfaces:

IncomingCallTransferredEvent, OutgoingCallTransferredEvent, QueuedCallTransferredEvent

public interface CallTransferredEvent
extends AgentDeviceEvent, CallStateChangedEvent

A CallTransferredEvent is triggered, when a call has been transferred from a device to another logged on agent device. The agent that receives the call must be logged on in the novomind iAGENT Desk application.

Since:

11.27

Method Summary

Modifier and Type	Method	Description
default CallState	getCallState()

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ActiveCallProvider

getActiveCall

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

getAttributes, getCall

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider

getConnectedAgentDevice

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Method Details

getCallState

default CallState getCallState()

Specified by:

getCallState in interface CallStateChangedEvent

Returns:

the CallState

Since:

11.27