Interface CallTransferredEvent
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- All Superinterfaces:
ActiveCallEvent
,ActiveCallProvider
,AgentDeviceEvent
,CallStateChangedEvent
,ConnectedAgentDeviceProvider
,Event
- All Known Subinterfaces:
IncomingCallTransferredEvent
,OutgoingCallTransferredEvent
,QueuedCallTransferredEvent
public interface CallTransferredEvent extends AgentDeviceEvent, CallStateChangedEvent
ACallTransferredEvent
is triggered, when a call has been transferred from a device to another logged on agent device. The agent that receives the call must be logged on in the novomind iAGENT Desk application.- Since:
- 11.27
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Method Summary
All Methods Instance Methods Default Methods Modifier and Type Method Description default CallState
getCallState()
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.ActiveCallProvider
getActiveCall
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Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent
getCall
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider
getConnectedAgentDevice
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Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
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Method Detail
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getCallState
default CallState getCallState()
- Specified by:
getCallState
in interfaceCallStateChangedEvent
- Returns:
- the
CallState
- Since:
- 11.27
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