Package com.novomind.ecom.api.iagent.routing.event.call

Interface OutgoingCallTransferredEvent

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, AgentDeviceEvent, CallStateChangedEvent, CallTransferredEvent, ConnectedAgentDeviceProvider, Event, OutgoingCallProvider, OutgoingCallStateChangedEvent

public interface OutgoingCallTransferredEvent
extends OutgoingCallStateChangedEvent, CallTransferredEvent

An OutgoingCallTransferredEvent is triggered, when an OutgoingCall initiated by an agent has been transferred from the agent device to another agent device. Both agents must be logged on in the novomind iAGENT Desk application.

Since:

11.27

Method Summary

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

getCall

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent

getCallState

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider

getConnectedAgentDevice

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.OutgoingCallProvider

getActiveCall, getOutgoingCall