Package com.novomind.ecom.api.iagent.routing.event.call

Interface QueuedCallTransferredEvent

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, AgentDeviceEvent, CallStateChangedEvent, CallTransferredEvent, ConnectedAgentDeviceProvider, Event, QueuedCallProvider, QueuedCallStateChangedEvent

public interface QueuedCallTransferredEvent
extends QueuedCallStateChangedEvent, CallTransferredEvent

A QueuedCallTransferredEvent is triggered, when a QueuedCall has been transferred from one agent device to another.

Since:

11.27

Method Summary

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

getCall

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallTransferredEvent

getCallState

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider

getConnectedAgentDevice

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider

getActiveCall, getQueuedCall