Package com.novomind.ecom.api.iagent.routing.event.call

Interface CallFinishedEvent

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, CallStateChangedEvent, Event

All Known Subinterfaces:

IncomingCallFinishedEvent, OutgoingCallFinishedEvent, QueuedCallFinishedEvent

public interface CallFinishedEvent
extends CallStateChangedEvent

A CallFinishedEvent is triggered, when a call has been disconnected and finished.

Since:

11.27

Nested Class Summary

Nested Classes

Modifier and Type	Interface	Description
static enum	CallFinishedEvent.FinishCause	Represents all types of finish causes for calls.
static enum	CallFinishedEvent.FinishOrigin	Represents the origin that finished the call.

Method Summary

Modifier and Type	Method	Description
default CallState	getCallState()
CallFinishedEvent.FinishCause	getFinishCause()
default CallFinishedEvent.FinishOrigin	getFinishOrigin()
Optional<ConnectedAgentDevice>	getLastConnectedAgentDevice()	The methods returns the instance of the ConnectedAgentDevice that has been connected to this call before it has been finished.

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ActiveCallProvider

getActiveCall

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

getAttributes, getCall

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Method Details

getFinishCause

CallFinishedEvent.FinishCause getFinishCause()

Returns:

the cause for the end of the call

Since:

11.27

getLastConnectedAgentDevice

Optional<ConnectedAgentDevice> getLastConnectedAgentDevice()

The methods returns the instance of the ConnectedAgentDevice that has been connected to this call before it has been finished. If the call never was connected to any agent device, the returned Optional is empty.

Returns:

the last known instance of ConnectedAgentDevice for this queued call.

Since:

11.27

getCallState

default CallState getCallState()

Specified by:

getCallState in interface CallStateChangedEvent

Returns:

the CallState

Since:

11.27

getFinishOrigin

default CallFinishedEvent.FinishOrigin getFinishOrigin()

Returns:

the CallFinishedEvent.FinishOrigin

Since:

12.27