Package com.novomind.ecom.api.iagent.routing.event.call

Interface CallFinishedEvent

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, CallStateChangedEvent, Event

All Known Subinterfaces:

IncomingCallFinishedEvent, OutgoingCallFinishedEvent, QueuedCallFinishedEvent

public interface CallFinishedEvent
extends CallStateChangedEvent

A CallFinishedEvent is triggered, when a call has been disconnected and finished.

Since:

11.27

Nested Class Summary

Nested Classes

Modifier and Type	Interface	Description
static enum	CallFinishedEvent.FinishCause	Represents all types of finish causes for calls.
static enum	CallFinishedEvent.FinishOrigin	Represents the origin that finished the call.

Method Summary

Modifier and Type	Method	Description
default CallState	getCallState()	Returns the new CallState of the call.
CallFinishedEvent.FinishCause	getFinishCause()	Returns the cause for the end of the call.
default CallFinishedEvent.FinishOrigin	getFinishOrigin()	Returns the CallFinishedEvent.FinishOrigin.
Optional<ConnectedAgentDevice>	getLastConnectedAgentDevice()	Returns an Optional containing the instance of the ConnectedAgentDevice that has been connected to this call before it has been finished.

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ActiveCallProvider

getActiveCall

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

getAttributes, getCall

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Method Details

getFinishCause

CallFinishedEvent.FinishCause getFinishCause()

Returns the cause for the end of the call.

Returns:

the cause for the end of the call

Since:

11.27

getLastConnectedAgentDevice

Optional<ConnectedAgentDevice> getLastConnectedAgentDevice()

Returns an Optional containing the instance of the ConnectedAgentDevice that has been connected to this call before it has been finished. If the call never was connected to any agent device, the returned Optional is empty.

Returns:

an Optional containing the last known ConnectedAgentDevice connected to this call, or an empty Optional if the call was never connected to any agent device

Since:

11.27

getCallState

default CallState getCallState()

Description copied from interface: CallStateChangedEvent

Returns the new CallState of the call.

Specified by:

getCallState in interface CallStateChangedEvent

Returns:

the CallState

Since:

11.27

getFinishOrigin

default CallFinishedEvent.FinishOrigin getFinishOrigin()

Returns the CallFinishedEvent.FinishOrigin.

Returns:

the CallFinishedEvent.FinishOrigin

Since:

12.27