CallFinishedEvent (ecom-api-iagent 12.40.2 API)

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, CallStateChangedEvent, Event

All Known Subinterfaces:

IncomingCallFinishedEvent, OutgoingCallFinishedEvent, QueuedCallFinishedEvent
```
public interface CallFinishedEvent
extends CallStateChangedEvent
```
A CallFinishedEvent is triggered, when a call has been disconnected and finished.

Since:

11.27

Nested Class Summary

Nested Classes
Modifier and Type	Interface	Description
`static class`	`CallFinishedEvent.FinishCause`	Represents all types of finish causes for calls.
`static class`	`CallFinishedEvent.FinishOrigin`	Represents the origin that finished the call.

Method Summary

All Methods Instance Methods Abstract Methods Default Methods
Modifier and Type	Method	Description
`default CallState`	`getCallState()`
`CallFinishedEvent.FinishCause`	`getFinishCause()`
`default CallFinishedEvent.FinishOrigin`	`getFinishOrigin()`
`java.util.Optional<ConnectedAgentDevice>`	`getLastConnectedAgentDevice()`	The methods returns the instance of the `ConnectedAgentDevice` that has been connected to this call before it has been finished.

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ActiveCallProvider
getActiveCall

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent
getCall

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate

- Method Detail
  - getFinishCause
```
CallFinishedEvent.FinishCause getFinishCause()
```
    Returns:
    
    the cause for the end of the call
    
    Since:
    
    11.27
  - getLastConnectedAgentDevice
```
java.util.Optional<ConnectedAgentDevice> getLastConnectedAgentDevice()
```
    The methods returns the instance of the ConnectedAgentDevice that has been connected to this call before it has been finished. If the call never was connected to any agent device, the returned Optional is empty.
    
    Returns:
    
    the last known instance of ConnectedAgentDevice for this queued call.
    
    Since:
    
    11.27
  - getCallState
```
default CallState getCallState()
```
    Specified by:
    
    getCallState in interface CallStateChangedEvent
    
    Returns:
    
    the CallState
    
    Since:
    
    11.27
  - getFinishOrigin
```
default CallFinishedEvent.FinishOrigin getFinishOrigin()
```
    Returns:
    
    the CallFinishedEvent.FinishOrigin
    
    Since:
    
    12.27