Package com.novomind.ecom.api.iagent.routing.event.call

Interface IncomingCallFinishedEvent

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, AgentDeviceEvent, CallFinishedEvent, CallStateChangedEvent, ConnectedAgentDeviceProvider, Event, IncomingCallProvider, IncomingCallStateChangedEvent

public interface IncomingCallFinishedEvent
extends IncomingCallStateChangedEvent, AgentDeviceEvent, CallFinishedEvent

An IncomingCallFinishedEvent indicates that an IncomingCall has been finished.

Since:

11.27

Nested Class Summary

Nested classes/interfaces inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent

CallFinishedEvent.FinishCause

Method Summary

Modifier and Type	Method	Description
default java.util.Optional<ConnectedAgentDevice>	getLastConnectedAgentDevice()	The methods returns the instance of the ConnectedAgentDevice that has been connected to this call before it has been finished.

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent

getCallState, getFinishCause

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

getCall

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider

getConnectedAgentDevice

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.IncomingCallProvider

getActiveCall, getIncomingCall

Method Detail

getLastConnectedAgentDevice

default java.util.Optional<ConnectedAgentDevice> getLastConnectedAgentDevice()

Description copied from interface: CallFinishedEvent

The methods returns the instance of the ConnectedAgentDevice that has been connected to this call before it has been finished. If the call never was connected to any agent device, the returned Optional is empty.

Specified by:

getLastConnectedAgentDevice in interface CallFinishedEvent

Returns:

the last known instance of ConnectedAgentDevice for this queued call.