Package com.novomind.ecom.api.iagent.routing.event.call

Enum CallFinishedEvent.FinishCause

    • Enum Constant Summary

      Enum Constants 
      Enum Constant Description
      BUSY
      The call has been finished because the call could not be connected within a specified time period, because no suitable agent had been available or an agent has declined the call during delivery.
      FAILED
      The call has been finished due to an unexpected error e.g.
      NOANSWER
      The call has been finished due to a timeout while delivering the call, because the target device did not answer within a specified time period.
      NORMAL_CLEARING
      The call has been finished normally due to hang up operation.
      REDIRECTED
      The call has been finished and redirected to another device.
      TRANSFER
      The call has been finished due to a manual transfer from an agent device to another device.

    • Method Summary

      All Methods Static Methods Concrete Methods 
      Modifier and Type Method Description
      static CallFinishedEvent.FinishCause valueOf​(java.lang.String name)
      Returns the enum constant of this type with the specified name.
      static CallFinishedEvent.FinishCause[] values()
      Returns an array containing the constants of this enum type, in the order they are declared.

      • Methods inherited from class java.lang.Enum

        clone, compareTo, equals, finalize, getDeclaringClass, hashCode, name, ordinal, toString, valueOf

      • Methods inherited from class java.lang.Object

        getClass, notify, notifyAll, wait, wait, wait

    • Enum Constant Detail

      • NORMAL_CLEARING

        public static final CallFinishedEvent.FinishCause NORMAL_CLEARING
        The call has been finished normally due to hang up operation.
        Since:
        11.27

      • BUSY

        public static final CallFinishedEvent.FinishCause BUSY
        The call has been finished because the call could not be connected within a specified time period, because no suitable agent had been available or an agent has declined the call during delivery.
        Since:
        11.27

      • REDIRECTED

        public static final CallFinishedEvent.FinishCause REDIRECTED
        The call has been finished and redirected to another device. The call has not been connected to an agent device previously.
        Since:
        11.27

      • TRANSFER

        public static final CallFinishedEvent.FinishCause TRANSFER
        The call has been finished due to a manual transfer from an agent device to another device.
        Since:
        11.27

      • FAILED

        public static final CallFinishedEvent.FinishCause FAILED
        The call has been finished due to an unexpected error e.g. a lack of resources.
        Since:
        11.27

      • NOANSWER

        public static final CallFinishedEvent.FinishCause NOANSWER
        The call has been finished due to a timeout while delivering the call, because the target device did not answer within a specified time period.
        Since:
        12.37

    • Method Detail

      • values

        public static CallFinishedEvent.FinishCause[] values()
        Returns an array containing the constants of this enum type, in the order they are declared. This method may be used to iterate over the constants as follows: 
        for (CallFinishedEvent.FinishCause c : CallFinishedEvent.FinishCause.values())
    System.out.println(c);
        Returns:
        an array containing the constants of this enum type, in the order they are declared

      • valueOf

        public static CallFinishedEvent.FinishCause valueOf​(java.lang.String name)
        Returns the enum constant of this type with the specified name. The string must match exactly an identifier used to declare an enum constant in this type. (Extraneous whitespace characters are not permitted.)
        Parameters:
        name - the name of the enum constant to be returned.
        Returns:
        the enum constant with the specified name
        Throws:
        java.lang.IllegalArgumentException - if this enum type has no constant with the specified name
        java.lang.NullPointerException - if the argument is null