Package com.novomind.ecom.api.iagent.routing.event.call

Enum Class CallFinishedEvent.FinishCause

java.lang.Object
java.lang.Enum<CallFinishedEvent.FinishCause>
com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent.FinishCause
All Implemented Interfaces:
Serializable, Comparable<CallFinishedEvent.FinishCause>, Constable
Enclosing interface:
CallFinishedEvent
public static enum CallFinishedEvent.FinishCause extends Enum<CallFinishedEvent.FinishCause>
Represents all types of finish causes for calls.
Since:
11.27

  • Nested Class Summary

    Nested classes/interfaces inherited from class java.lang.Enum

    Enum.EnumDesc<E extends Enum<E>>

  • Enum Constant Summary

    Enum Constants
    Enum Constant
    Description
    BUSY
    The call has been finished because the call could not be connected within a specified time period, because no suitable agent had been available or an agent has declined the call during delivery.
    FAILED
    The call has been finished due to an unexpected error e.g.
    NOANSWER
    The call has been finished due to a timeout while delivering the call, because the target device did not answer within a specified time period.
    NORMAL_CLEARING
    The call has been finished normally due to hang up operation.
    REDIRECTED
    The call has been finished and redirected to another device.
    TRANSFER
    The call has been finished due to a manual transfer from an agent device to another device.

  • Method Summary

    Modifier and Type
    Method
    Description
    static CallFinishedEvent.FinishCause
    valueOf(String name)
    Returns the enum constant of this class with the specified name.
    static CallFinishedEvent.FinishCause[]
    values()
    Returns an array containing the constants of this enum class, in the order they are declared.

    Methods inherited from class java.lang.Enum

    clone, compareTo, describeConstable, equals, finalize, getDeclaringClass, hashCode, name, ordinal, toString, valueOf

    Methods inherited from class java.lang.Object

    getClass, notify, notifyAll, wait, wait, wait

  • Enum Constant Details

    • NORMAL_CLEARING

      public static final CallFinishedEvent.FinishCause NORMAL_CLEARING
      The call has been finished normally due to hang up operation.
      Since:
      11.27

    • BUSY

      public static final CallFinishedEvent.FinishCause BUSY
      The call has been finished because the call could not be connected within a specified time period, because no suitable agent had been available or an agent has declined the call during delivery.
      Since:
      11.27

    • REDIRECTED

      public static final CallFinishedEvent.FinishCause REDIRECTED
      The call has been finished and redirected to another device. The call has not been connected to an agent device previously.
      Since:
      11.27

    • TRANSFER

      public static final CallFinishedEvent.FinishCause TRANSFER
      The call has been finished due to a manual transfer from an agent device to another device.
      Since:
      11.27

    • FAILED

      public static final CallFinishedEvent.FinishCause FAILED
      The call has been finished due to an unexpected error e.g. a lack of resources.
      Since:
      11.27

    • NOANSWER

      public static final CallFinishedEvent.FinishCause NOANSWER
      The call has been finished due to a timeout while delivering the call, because the target device did not answer within a specified time period.
      Since:
      12.37

  • Method Details

    • values

      public static CallFinishedEvent.FinishCause[] values()
      Returns an array containing the constants of this enum class, in the order they are declared.
      Returns:
      an array containing the constants of this enum class, in the order they are declared

    • valueOf

      public static CallFinishedEvent.FinishCause valueOf(String name)
      Returns the enum constant of this class with the specified name. The string must match exactly an identifier used to declare an enum constant in this class. (Extraneous whitespace characters are not permitted.)
      Parameters:
      name - the name of the enum constant to be returned.
      Returns:
      the enum constant with the specified name
      Throws:
      IllegalArgumentException - if this enum class has no constant with the specified name
      NullPointerException - if the argument is null