Package com.novomind.ecom.api.iagent.routing.event.call

Interface OutgoingCallFinishedEvent

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, AgentDeviceEvent, CallFinishedEvent, CallStateChangedEvent, ConnectedAgentDeviceProvider, Event, OutgoingCallProvider, OutgoingCallStateChangedEvent

public interface OutgoingCallFinishedEvent
extends OutgoingCallStateChangedEvent, AgentDeviceEvent, CallFinishedEvent

An OutgoingCallFinishedEvent indicates that an OutgoingCall has been finished.

Since:

11.27

Nested Class Summary

Nested classes/interfaces inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent

CallFinishedEvent.FinishCause, CallFinishedEvent.FinishOrigin

Method Summary

Modifier and Type	Method	Description
default Optional<ConnectedAgentDevice>	getLastConnectedAgentDevice()	Returns an Optional containing the instance of the ConnectedAgentDevice that has been connected to this call before it has been finished.

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallFinishedEvent

getCallState, getFinishCause, getFinishOrigin

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

getAttributes, getCall

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider

getConnectedAgentDevice

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.OutgoingCallProvider

getActiveCall, getOutgoingCall

Method Details

getLastConnectedAgentDevice

default Optional<ConnectedAgentDevice> getLastConnectedAgentDevice()

Description copied from interface: CallFinishedEvent

Returns an Optional containing the instance of the ConnectedAgentDevice that has been connected to this call before it has been finished. If the call never was connected to any agent device, the returned Optional is empty.

Specified by:

getLastConnectedAgentDevice in interface CallFinishedEvent

Returns:

an Optional containing the last known ConnectedAgentDevice connected to this call, or an empty Optional if the call was never connected to any agent device