Package com.novomind.ecom.api.iagent.routing.event.call

Interface CallRecategorizedEvent

All Superinterfaces:

CallEvent, CallProvider, Event

All Known Subinterfaces:

AgentCallRecategorizedEvent, AutoCallRecategorizedEvent, SupervisorCallRecategorizedEvent, UserCallRecategorizedEvent

public interface CallRecategorizedEvent
extends CallEvent

This event is triggered when a call has been recategorized.

Since:

12.35

Method Summary

Modifier and Type	Method	Description
Category	getDestinationCategory()	This method returns the destination category of the Call after it has been recategorized.
Category	getSourceCategory()	This method returns the source category of the Call before it has been recategorized.

Methods inherited from interface com.novomind.ecom.api.iagent.provider.CallProvider

getCall

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Method Details

getSourceCategory

Category getSourceCategory()

This method returns the source category of the Call before it has been recategorized. Please note that the initial category of a Call may not be set. In this case of call recategorization the method returns null as source category.

Returns:

the source category of the Call or null if not set

Since:

12.35

getDestinationCategory

Category getDestinationCategory()

This method returns the destination category of the Call after it has been recategorized. Please note that the destination category may be different from the Call's category. This may happen, if the Call is recategorized again immediately after the first recategorization event.

Returns:

the destination category of the Call.

Since:

12.35