CallRecategorizedEvent (ecom-api-iagent 12.38.0 API)

All Superinterfaces:

CallEvent, CallProvider, Event

All Known Subinterfaces:

AgentCallRecategorizedEvent, AutoCallRecategorizedEvent, SupervisorCallRecategorizedEvent, UserCallRecategorizedEvent
```
public interface CallRecategorizedEvent
extends CallEvent
```
This event is triggered when a call has been recategorized.

Since:

12.35

Method Summary

All Methods Instance Methods Abstract Methods
Modifier and Type	Method	Description
`Category`	`getDestinationCategory()`	This method returns the destination category of the `Call` after it has been recategorized.
`Category`	`getSourceCategory()`	This method returns the source category of the `Call` before it has been recategorized.

Methods inherited from interface com.novomind.ecom.api.iagent.provider.CallProvider
getCall

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate

- Method Detail
  - getSourceCategory
```
Category getSourceCategory()
```
    This method returns the source category of the Call before it has been recategorized. Please note that the initial category of a Call may not be set. In this case of call recategorization the method returns null as source category.
    
    Returns:
    
    the source category of the Call or null if not set
    
    Since:
    
    12.35
  - getDestinationCategory
```
Category getDestinationCategory()
```
    This method returns the destination category of the Call after it has been recategorized. Please note that the destination category may be different from the Call's category. This may happen, if the Call is recategorized again immediately after the first recategorization event.
    
    Returns:
    
    the destination category of the Call.
    
    Since:
    
    12.35