Package com.novomind.ecom.api.iagent.routing.event.call

Interface UserCallRecategorizedEvent

All Superinterfaces:

CallEvent, CallProvider, CallRecategorizedEvent, Event, UserProvider

All Known Subinterfaces:

AgentCallRecategorizedEvent, SupervisorCallRecategorizedEvent

public interface UserCallRecategorizedEvent
extends CallRecategorizedEvent, UserProvider

This event is triggered when a Call has been recategorized by an User.

Since:

12.35

Method Summary

Methods inherited from interface com.novomind.ecom.api.iagent.provider.CallProvider

getCall

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallRecategorizedEvent

getDestinationCategory, getSourceCategory

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser