Package com.novomind.ecom.api.iagent.routing.event.call

Interface QueuedCallDeliveryFailedEvent

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, AgentDeviceEvent, CallStateChangedEvent, ConnectedAgentDeviceProvider, Event, QueuedCallProvider, QueuedCallStateChangedEvent

public interface QueuedCallDeliveryFailedEvent
extends QueuedCallStateChangedEvent, AgentDeviceEvent

A QueuedCallDeliveryFailedEvent is triggered, when the delivery of a QueuedCall to a ConnectedAgentDevice has failed. The QueuedCallDeliveryFailedEvent also provides the ConnectedAgentDevice which had been designated previously to receive the QueuedCall.

Since:

11.27

Nested Class Summary

Nested Classes

Modifier and Type	Interface	Description
static enum	QueuedCallDeliveryFailedEvent.FailCause	Represents all types of fail causes for calls failing to connect to an agent device.

Method Summary

Modifier and Type	Method	Description
default CallState	getCallState()
QueuedCallDeliveryFailedEvent.FailCause	getFailCause()

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

getAttributes, getCall

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider

getConnectedAgentDevice

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider

getActiveCall, getQueuedCall

Method Details

getFailCause

QueuedCallDeliveryFailedEvent.FailCause getFailCause()

Returns:

the QueuedCallDeliveryFailedEvent.FailCause as reason for the delivery failure

Since:

11.27

getCallState

default CallState getCallState()

Specified by:

getCallState in interface CallStateChangedEvent

Returns:

the CallState

Since:

11.27