Package com.novomind.ecom.api.iagent.routing.event.call

Interface QueuedCallEstablishedEvent

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, AgentDeviceEvent, CallEstablishedEvent, CallStateChangedEvent, ConnectedAgentDeviceProvider, Event, OptionalCallParticipationChange, QueuedCallProvider, QueuedCallStateChangedEvent

public interface QueuedCallEstablishedEvent
extends QueuedCallStateChangedEvent, CallEstablishedEvent, OptionalCallParticipationChange

A QueuedCallEstablishedEvent is triggered, when a QueuedCall has been established on an agent device.

Since:

11.27

Method Summary

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallEstablishedEvent

getCallState

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

getAttributes, getCall

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider

getConnectedAgentDevice

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.call.OptionalCallParticipationChange

getCallParticipationId

Methods inherited from interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider

getActiveCall, getQueuedCall