QueuedCallEnqueuedEvent (ecom-api-iagent 12.33.1 API)

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, CallStateChangedEvent, Event, QueuedCallProvider, QueuedCallStateChangedEvent
```
public interface QueuedCallEnqueuedEvent
extends QueuedCallStateChangedEvent
```
An QueuedCallEnqueuedEvent is triggered, when a previously received QueuedCall has been enqueued in the central backlog to be routed to an agent. The QueuedCallEnqueuedEvent provides all information about the enqueued QueuedCall.

Since:

11.27

Method Summary

All Methods Instance Methods Default Methods
Modifier and Type	Method	Description
`default java.util.Map<java.lang.String,java.lang.String>`	`getAttributes()`
`default CallState`	`getCallState()`
`default java.util.Optional<ContactIdentifier>`	`getContactIdentifier()`	This method allows to define additional contact information which will be used as secondary search criteria while searching an existing contact.

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent
getCall

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider
getActiveCall, getQueuedCall

- Method Detail
  - getAttributes
```
default java.util.Map<java.lang.String,java.lang.String> getAttributes()
```
    Returns:
    
    any attributes for the enqueued queued call
    
    Since:
    
    11.27
  - getCallState
```
default CallState getCallState()
```
    Specified by:
    
    getCallState in interface CallStateChangedEvent
    
    Returns:
    
    the CallState
    
    Since:
    
    11.27
  - getContactIdentifier
```
default java.util.Optional<ContactIdentifier> getContactIdentifier()
```
    This method allows to define additional contact information which will be used as secondary search criteria while searching an existing contact. The attributes will be assigned to the existing or newly created contact.
    
    Returns:
    
    the optional contact identifier or an empty optional if no contact identifier is provided
    
    Since:
    
    11.32