Package com.novomind.ecom.api.iagent.routing.event.call

Interface CallRedirectedEvent

All Superinterfaces:
ActiveCallEvent, ActiveCallProvider, CallStateChangedEvent, Event
All Known Subinterfaces:
IncomingCallRedirectedEvent, OutgoingCallRedirectedEvent, QueuedCallRedirectedEvent
public interface CallRedirectedEvent extends CallStateChangedEvent
A CallRedirectedEvent is triggered, when a call has been transferred to an external target which is not a connected agent device within the novomind iAGENT application. The resulting state of the call is the CallState.REDIRECTED state.
Since:
11.27

  • Method Details

    • getTargetId

      String getTargetId()
      The method returns the targetId of the external target for the redirect. The targetId is the number of the call redirect destination.
      Returns:
      the targetId which is the redirect destination respectively the called number
      Since:
      11.27

    • getCallState

      default CallState getCallState()
      Specified by:
      getCallState in interface CallStateChangedEvent
      Returns:
      the CallState
      Since:
      11.27