Package com.novomind.ecom.api.iagent.routing.event.call

Interface QueuedCallRedirectedEvent

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, CallRedirectedEvent, CallStateChangedEvent, Event, QueuedCallProvider, QueuedCallStateChangedEvent

public interface QueuedCallRedirectedEvent
extends QueuedCallStateChangedEvent, CallRedirectedEvent

A QueuedCallRedirectedEvent is triggered, when a QueuedCall has been transferred to an external target which is not a connected agent device within the novomind iAGENT application. The resulting state of the QueuedCall is the CallState.REDIRECTED state.

Since:

11.27

Method Summary

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallRedirectedEvent

getCallState, getTargetId

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

getAttributes, getCall

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider

getActiveCall, getQueuedCall