Package com.novomind.ecom.api.iagent.routing.event.call

Interface QueuedCallRedirectFailedEvent

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, CallStateChangedEvent, Event, QueuedCallProvider, QueuedCallStateChangedEvent

public interface QueuedCallRedirectFailedEvent
extends QueuedCallStateChangedEvent

A QueuedCallRedirectFailedEvent is triggered, when the redirect of a QueuedCall to an external target has failed. The QueuedCallRedirectFailedEvent also provides the external target which the QueuedCall should have been redirected to.

Since:

11.30

Nested Class Summary

Nested Classes

Modifier and Type	Interface	Description
static enum	QueuedCallRedirectFailedEvent.FailCause	Represents all types of fail causes for calls failing to redirect to an external target.

Method Summary

Modifier and Type	Method	Description
default CallState	getCallState()	Returns the new CallState of the call.
QueuedCallRedirectFailedEvent.FailCause	getFailCause()	Returns the QueuedCallRedirectFailedEvent.FailCause as reason for the redirect failure.
String	getTargetId()	The method returns the targetId of the external target for the failed redirect.

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

getAttributes, getCall

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider

getActiveCall, getQueuedCall

Method Details

getTargetId

String getTargetId()

The method returns the targetId of the external target for the failed redirect. The targetId is the number of the call redirect destination.

Returns:

the targetId which is the redirect destination respectively the called number

Since:

11.30

getFailCause

QueuedCallRedirectFailedEvent.FailCause getFailCause()

Returns the QueuedCallRedirectFailedEvent.FailCause as reason for the redirect failure.

Returns:

the QueuedCallRedirectFailedEvent.FailCause as reason for the redirect failure

Since:

11.30

getCallState

default CallState getCallState()

Description copied from interface: CallStateChangedEvent

Returns the new CallState of the call.

Specified by:

getCallState in interface CallStateChangedEvent

Returns:

the CallState

Since:

11.30