Package com.novomind.ecom.api.iagent.routing.event.call

Interface QueuedCallDequeuedEvent

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, CallStateChangedEvent, Event, OptionalCallParticipationChange, QueuedCallProvider, QueuedCallStateChangedEvent

public interface QueuedCallDequeuedEvent
extends QueuedCallStateChangedEvent, OptionalCallParticipationChange

A QueuedCallDequeuedEvent is triggered, when a previously enqueued QueuedCall has been dequeued from the central backlog. Therefore the QueuedCall will not be routed automatically any more until being enqueued again. The QueuedCallDequeuedEvent provides all information about the dequeued QueuedCall.

Since:

11.27

Method Summary

Modifier and Type	Method	Description
default CallState	getCallState()

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

getAttributes, getCall

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.call.OptionalCallParticipationChange

getCallParticipationId

Methods inherited from interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider

getActiveCall, getQueuedCall

Method Details

getCallState

default CallState getCallState()

Specified by:

getCallState in interface CallStateChangedEvent

Returns:

the CallState

Since:

11.27