Interface QueuedCallDequeuedEvent
-
- All Superinterfaces:
ActiveCallEvent
,ActiveCallProvider
,CallStateChangedEvent
,Event
,QueuedCallProvider
,QueuedCallStateChangedEvent
public interface QueuedCallDequeuedEvent extends QueuedCallStateChangedEvent
AQueuedCallDequeuedEvent
is triggered, when a previously enqueuedQueuedCall
has been dequeued from the central backlog. Therefore theQueuedCall
will not be routed automatically any more until being enqueued again. TheQueuedCallDequeuedEvent
provides all information about the dequeuedQueuedCall
.- Since:
- 11.27
-
-
Method Summary
All Methods Instance Methods Default Methods Modifier and Type Method Description default CallState
getCallState()
-
Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent
getCall
-
Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
-
Methods inherited from interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider
getActiveCall, getQueuedCall
-
-
-
-
Method Detail
-
getCallState
default CallState getCallState()
- Specified by:
getCallState
in interfaceCallStateChangedEvent
- Returns:
- the
CallState
- Since:
- 11.27
-
-