Package com.novomind.ecom.api.iagent.routing.event.call

Interface QueuedCallDisconnectedEvent

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, AgentDeviceEvent, CallStateChangedEvent, ConnectedAgentDeviceProvider, Event, QueuedCallProvider, QueuedCallStateChangedEvent

public interface QueuedCallDisconnectedEvent
extends QueuedCallStateChangedEvent, AgentDeviceEvent

A QueuedCallDisconnectedEvent is triggered, when a previously connected QueuedCall has been disconnected from a ConnectedAgentDevice without being finished. That may happen e.g. in case of an automatic after call survey. When the QueuedCall finally ends, a QueuedCallFinishedEvent will be raised. The QueuedCallDisconnectedEvent indicates that the call now has the CallState.RECEIVED and will not be routed automatically again.

Since:

11.27

Method Summary

Modifier and Type	Method	Description
default CallState	getCallState()

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

getAttributes, getCall

Methods inherited from interface com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider

getConnectedAgentDevice

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider

getActiveCall, getQueuedCall

Method Details

getCallState

default CallState getCallState()

Specified by:

getCallState in interface CallStateChangedEvent

Returns:

the CallState

Since:

11.27