QueuedCallDisconnectedEvent (ecom-api-iagent 12.27.2 API)

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, AgentDeviceEvent, CallStateChangedEvent, ConnectedAgentDeviceProvider, Event, QueuedCallProvider, QueuedCallStateChangedEvent
```
public interface QueuedCallDisconnectedEvent
extends QueuedCallStateChangedEvent, AgentDeviceEvent
```
A QueuedCallDisconnectedEvent is triggered, when a previously connected QueuedCall has been disconnected from a ConnectedAgentDevice without being finished. That may happen e.g. in case of an automatic after call survey. When the QueuedCall finally ends, a QueuedCallFinishedEvent will be raised. The QueuedCallDisconnectedEvent indicates that the call now has the CallState.RECEIVED and will not be routed automatically again.

Since:

11.27

- Method Summary
  
  All Methods Instance Methods Default Methods
  Modifier and Type Method Description
  
  default CallState getCallState()
  - Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent
    getCall
  - Methods inherited from interface com.novomind.ecom.api.iagent.provider.ConnectedAgentDeviceProvider
    getConnectedAgentDevice
  - Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
    getEventDate
  - Methods inherited from interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider
    getActiveCall, getQueuedCall

- Method Detail
  - getCallState
```
default CallState getCallState()
```
    Specified by:
    
    getCallState in interface CallStateChangedEvent
    
    Returns:
    
    the CallState
    
    Since:
    
    11.27