Interface QueuedCallReceivedEvent
- All Superinterfaces:
ActiveCallEvent
,ActiveCallProvider
,CallStateChangedEvent
,Event
,QueuedCallProvider
,QueuedCallStateChangedEvent
A
QueuedCallReceivedEvent
is triggered, when a QueuedCall
has been been received, before being routed or processed e.g. by an IVR.
The QueuedCallReceivedEvent
provides the QueuedCall
that will be enqueued and routed at a later time.- Since:
- 11.27
-
Method Summary
Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent
getAttributes, getCall
Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
Methods inherited from interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider
getActiveCall, getQueuedCall
-
Method Details
-
getCallState
- Specified by:
getCallState
in interfaceCallStateChangedEvent
- Returns:
- the
CallState
- Since:
- 11.27
-