Package com.novomind.ecom.api.iagent.routing.event.call

Interface QueuedCallReceivedEvent

All Superinterfaces:

ActiveCallEvent, ActiveCallProvider, CallStateChangedEvent, Event, OptionalCallParticipationChange, QueuedCallProvider, QueuedCallStateChangedEvent

public interface QueuedCallReceivedEvent
extends QueuedCallStateChangedEvent, OptionalCallParticipationChange

A QueuedCallReceivedEvent is triggered, when a QueuedCall has been been received, before being routed or processed e.g. by an IVR. The QueuedCallReceivedEvent provides the QueuedCall that will be enqueued and routed at a later time.

Since:

11.27

Method Summary

Modifier and Type	Method	Description
default CallState	getCallState()

Methods inherited from interface com.novomind.ecom.api.iagent.routing.event.call.CallStateChangedEvent

getAttributes, getCall

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.call.OptionalCallParticipationChange

getCallParticipationId

Methods inherited from interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider

getActiveCall, getQueuedCall

Method Details

getCallState

default CallState getCallState()

Specified by:

getCallState in interface CallStateChangedEvent

Returns:

the CallState

Since:

11.27