TicketsJoinedEvent (ecom-api-iagent 13.6.0 API)

All Superinterfaces:: Event, ProcessProvider, TicketRelationChangedEvent, UserProvider

public interface TicketsJoinedEvent extends TicketRelationChangedEvent, UserProvider, ProcessProvider

This event is triggered after tickets were manually joined into one process by an agent or supervisor.

Since:: 13.6

Method Summary

Modifier and Type

Method

Description

Process

getProcess()

Returns the new process for all tickets that were joined in this event

Set<TicketJoinedChange>

getTicketJoinedChanges()

Returns a set of all ticket join changes.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser

Method Details
- getProcess
  
  Process getProcess()
  
  Returns the new process for all tickets that were joined in this event
  
  Specified by:
  
  getProcess in interface ProcessProvider
  
  Returns:
  
  the new process object for all joined tickets
  
  Since:
  
  13.6
- getTicketJoinedChanges
  
  Set<TicketJoinedChange> getTicketJoinedChanges()
  
  Returns a set of all ticket join changes. Each change provides information about the ticket and its previous process from before this join.
  
  Returns:
  
  the set of join changes
  
  Since:
  
  13.6