Package com.novomind.ecom.api.iagent.routing.event

Interface TicketsSplitEvent

All Superinterfaces:

Event, TicketRelationChangedEvent, UserProvider

public interface TicketsSplitEvent
extends TicketRelationChangedEvent, UserProvider

This event is triggered after tickets were manually split into separate processes by an agent or supervisor.

Since:

13.6

Method Summary

Modifier and Type	Method	Description
Set<TicketSplitChange>	getTicketSplitChanges()	Returns a set of all ticket split changes.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser

Method Details

getTicketSplitChanges

Set<TicketSplitChange> getTicketSplitChanges()

Returns a set of all ticket split changes. Each change provides information about the ticket and its previous process from before this split.

Returns:

the set of split changes

Since:

13.6