Package com.novomind.ecom.api.iagent.rating.event

Interface RatingReceivedEvent

All Superinterfaces:

Event, IssueProvider

All Known Subinterfaces:

ChatRatingReceivedEvent, TicketRatingReceivedEvent

public interface RatingReceivedEvent
extends Event, IssueProvider

This event is triggered when a rating was received.

Since:

12.12

Method Summary

Modifier and Type	Method	Description
java.util.Optional<User>	getLastAssignedAgent()	This method returns the optional User which represents the agent that is currently or was last assigned to the related issue.
java.util.Map<RatingData.Index,RatingData>	getRatingData()	This method returns the RatingData for all RatingData.Indexes sent by the customer.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.IssueProvider

getIssue

Method Detail

getLastAssignedAgent

java.util.Optional<User> getLastAssignedAgent()

This method returns the optional User which represents the agent that is currently or was last assigned to the related issue.

Returns:

the optional User or an empty optional if no User was assigned to the issue

Since:

12.12

getRatingData

java.util.Map<RatingData.Index,RatingData> getRatingData()

This method returns the RatingData for all RatingData.Indexes sent by the customer.

Returns:

the mapping of RatingData.Index to RatingData

Since:

12.12