Package com.novomind.ecom.api.iagent.rating.event

Interface RatingReceivedEvent

All Superinterfaces:
Event, IssueProvider
All Known Subinterfaces:
ChatRatingReceivedEvent, TicketRatingReceivedEvent
public interface RatingReceivedEvent extends Event, IssueProvider

This event is triggered when a rating was received.

Since:
12.12

  • Method Summary

    Modifier and Type
    Method
    Description
    Optional<User>
    getLastAssignedAgent()
    This method returns the optional User which represents the agent that is currently or was last assigned to the related issue.
    Map<RatingData.Index,RatingData>
    getRatingData()
    This method returns the RatingData for all RatingData.Indexes sent by the customer.

    Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

    getEventDate

    Methods inherited from interface com.novomind.ecom.api.iagent.provider.IssueProvider

    getIssue

  • Method Details

    • getLastAssignedAgent

      Optional<User> getLastAssignedAgent()
      This method returns the optional User which represents the agent that is currently or was last assigned to the related issue.
      Returns:
      the optional User or an empty optional if no User was assigned to the issue
      Since:
      12.12

    • getRatingData

      Map<RatingData.Index,RatingData> getRatingData()
      This method returns the RatingData for all RatingData.Indexes sent by the customer.
      Returns:
      the mapping of RatingData.Index to RatingData
      Since:
      12.12