Package com.novomind.ecom.api.iagent.common.event

Interface AgentAvailabilityChangedEvent

All Superinterfaces:

Event, UserProvider

public interface AgentAvailabilityChangedEvent
extends Event, UserProvider

An AgentAvailabilityChangedEvent is an event triggered due to an agent availability change.

Since:

11.29

Method Summary

Modifier and Type	Method	Description
AgentAvailability	getAgentAvailability()
Optional<AgentGroup>	getAgentGroup()	If the agent's availability has been changed globally for the agent the method returns an empty optional.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser

Method Details

getAgentAvailability

AgentAvailability getAgentAvailability()

Returns:

the new AgentAvailability

Since:

11.29

getAgentGroup

Optional<AgentGroup> getAgentGroup()

If the agent's availability has been changed globally for the agent the method returns an empty optional. Otherwise if the agent's availability has been changed for the agent's membership in a specific AgentGroup then an optional with the affected AgentGroup is returned.

Returns:

the optional AgentGroup for which the AgentAvailability has been changed or else an empty optional if the AgentAvailability has been changed globally.

Since:

12.10