AgentAvailabilityChangedEvent (ecom-api-iagent 12.40.2 API)

All Superinterfaces:

Event, UserProvider
```
public interface AgentAvailabilityChangedEvent
extends Event, UserProvider
```
An AgentAvailabilityChangedEvent is an event triggered due to an agent availability change.

Since:

11.29

Method Summary

All Methods Instance Methods Abstract Methods
Modifier and Type	Method	Description
`AgentAvailability`	`getAgentAvailability()`
`java.util.Optional<AgentGroup>`	`getAgentGroup()`	If the agent's availability has been changed globally for the agent the method returns an empty optional.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser

- Method Detail
  - getAgentAvailability
```
AgentAvailability getAgentAvailability()
```
    Returns:
    
    the new AgentAvailability
    
    Since:
    
    11.29
  - getAgentGroup
```
java.util.Optional<AgentGroup> getAgentGroup()
```
    If the agent's availability has been changed globally for the agent the method returns an empty optional. Otherwise if the agent's availability has been changed for the agent's membership in a specific AgentGroup then an optional with the affected AgentGroup is returned.
    
    Returns:
    
    the optional AgentGroup for which the AgentAvailability has been changed or else an empty optional if the AgentAvailability has been changed globally.
    
    Since:
    
    12.10