Package com.novomind.ecom.api.iagent.call.activity

Interface CallActivityRecategorized

All Superinterfaces:

CallActivity

public interface CallActivityRecategorized
extends CallActivity

A CallActivityRecategorized represents an activity caused by a CallRecategorizedEvent.

Since:

13.4

Method Summary

Modifier and Type	Method	Description
Category	getDestinationCategory()	This method returns the destination category of the Call after it has been recategorized.
Category	getSourceCategory()	This method returns the source category of the Call before it has been recategorized.
default CallActivityType	getType()	The CallActivityType of the CallActivity

Methods inherited from interface com.novomind.ecom.api.iagent.call.activity.CallActivity

getDate, getUser

Method Details

getType

default CallActivityType getType()

Description copied from interface: CallActivity

The CallActivityType of the CallActivity

Specified by:

getType in interface CallActivity

Returns:

the type of the CallActivity

Since:

13.4

getSourceCategory

Category getSourceCategory()

This method returns the source category of the Call before it has been recategorized. Please note that the initial category of a Call may not be set. In this case of call recategorization the method returns null as source category.

Returns:

the source category of the Call or null if not set

Since:

13.4

getDestinationCategory

Category getDestinationCategory()

This method returns the destination category of the Call after it has been recategorized. Please note that the destination category may be different from the Call's category. This may happen, if the Call is recategorized again immediately after the first recategorization event.

Returns:

the destination category of the Call.

Since:

13.4