Package com.novomind.ecom.api.iagent.backlog

Interface CallBacklogHandler

All Superinterfaces:
BacklogHandler<Call>
public interface CallBacklogHandler extends BacklogHandler<Call>
This handler provides access to all Call objects in the backlog associated with a QueuedCall and created by the IVR. Please note that the underlying stream source returned by the BacklogHandler.stream() method of this handler guarantees order by routing priority. In case of service level based routing the stream is ordered by the individually calculated service level ratio of each Call descending from high to low. Please also note that the stream source may contain Call elements that are not routable. To filter the routable Call elements please use the BacklogHandler.isRoutable() predicate to filter the stream. The CallBacklogHandler is only available in the novomind iAGENT routing process.
Since:
11.27

  • Method Details

    • getCall

      Optional<Call> getCall(String callId)
      This method returns the optional Call with the given callId assigned by the PBX or an empty optional if the Call with the given callId does not exist within the backlog.
      Parameters:
      callId - the callId of the Call to be returned
      Returns:
      the optional Call with the given callId or an empty optional if not existing in the backlog.
      Since:
      11.27

    • getBacklogCallInfo

      Optional<BacklogCallInfo> getBacklogCallInfo(Call call)
      This method returns the BacklogCallInfo for the given Call.
      Parameters:
      call - a call for which the BacklogCallInfo is to be determined
      Returns:
      the optional BacklogCallInfo for the given Call or an empty optional if the Call is not in the backlog
      Since:
      12.7