Package com.novomind.ecom.api.iagent.backlog

Interface CallBacklogHandler

All Superinterfaces:

BacklogHandler<Call>

public interface CallBacklogHandler
extends BacklogHandler<Call>

This handler provides access to all Call objects within the backlog. It is only available in the novomind iAGENT routing process.

Since:

11.27

Method Summary

Modifier and Type	Method	Description
java.util.Optional<BacklogCallInfo>	getBacklogCallInfo(Call call)	This method returns the BacklogCallInfo for the given Call.
java.util.Optional<Call>	getCall(java.lang.String callId)	This method returns the optional Call with the given callId assigned by the PBX or an empty optional if the Call with the given callId does not exist within the backlog.
CallState	getCallState(Call call)	This method returns the CallState for the given Call.

Methods inherited from interface com.novomind.ecom.api.iagent.backlog.BacklogHandler

get, isRoutable, stream

Method Detail

getCall

java.util.Optional<Call> getCall(java.lang.String callId)

This method returns the optional Call with the given callId assigned by the PBX or an empty optional if the Call with the given callId does not exist within the backlog.

Parameters:

callId - the callId of the Call to be returned

Returns:

the optional Call with the given callId or an empty optional if not existing in the backlog.

Since:

11.27

getCallState

CallState getCallState(Call call)

This method returns the CallState for the given Call.

Parameters:

call - the call for which the CallState is to be determined

Returns:

the CallState for the given Call

Since:

11.27

getBacklogCallInfo

java.util.Optional<BacklogCallInfo> getBacklogCallInfo(Call call)

This method returns the BacklogCallInfo for the given Call.

Parameters:

call - a call for which the BacklogCallInfo is to be determined

Returns:

the optional BacklogCallInfo for the given Call or an empty optional if the Call is not in the backlog

Since:

12.7