Package com.novomind.ecom.api.iagent.backlog

Interface Summary

Interface	Description
BacklogChatInfo	A BacklogChatInfo provides non persistent information for a chat in the backlog.
BacklogHandler<T extends Issue>	This handler provides access to issues within the backlog in the novomind iAGENT routing process.
CallBacklogHandler	This handler provides access to all Call objects in the backlog associated with a QueuedCall and created by the IVR.
CallHandler	This handler provides access to all currently active Call objects including calls associated with a QueuedCall and also an IncomingCall or OutgoingCall.
ChatBacklogHandler	This handler provides access to all Chat objects within the backlog.
TicketBacklogHandler	This handler provides access to all Ticket objects within the backlog.